Status: Full-Time

Schedule: Tuesday–Saturday, 9:00 a.m.–5:00 p.m.

Reports to: Executive Director

Position Summary

Belmont County Tourism is seeking an enthusiastic, organized, and community-minded professional to serve as Heritage Tourism Coordinator. This position will help connect visitors with the people, places, and stories that make Belmont County unique while strengthening collaboration among the county’s museums, historic sites, attractions, and tourism partners.

Based at the Black Horse Inn in Morristown, the Heritage Tourism Coordinator will play an important role in the operation and visitor experience of the new Underground Railroad Experience at the Black Horse Inn, while also supporting heritage tourism initiatives throughout Belmont County.

The Heritage Tourism Coordinator is a full-time position with regular working hours of Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. Because tourism, community programs, and special events may occasionally occur outside regular operating hours, some schedule flexibility may be required.

The ideal candidate is a strong communicator and relationship-builder who enjoys working with the public, developing programs and experiences, coordinating group travel, and bringing history to life in engaging and meaningful ways. This position requires someone who is equally comfortable welcoming visitors, working with community partners, coordinating a school or group tour, and developing new ideas that encourage visitors to explore more of Belmont County.

Key Responsibilities

Heritage Tourism & Visitor Experience Duties Include:

Serve as a welcoming and knowledgeable representative of Belmont County Tourism and provide exceptional visitor service
Assist with daily visitor operations at the Black Horse Inn and Underground Railroad Experience
Provide visitors with information and recommendations about attractions, museums, events, restaurants, lodging, outdoor recreation, and other tourism experiences throughout Belmont County
Help establish and maintain the Black Horse Inn as a satellite visitor information location for Belmont County
Become knowledgeable about Belmont County's history, heritage attractions, communities, and visitor experiences
Assist with tours, educational programming, special events, and visitor experiences at the Underground Railroad Experience
Help ensure the museum and visitor areas are welcoming, organized, and ready for guests

Group Tours, Programming & Tourism Development Duties Include:

Coordinate group tour inquiries, scheduling, itineraries, and communication with tourism partners
Develop creative itineraries and packaged experiences connecting museums, historic sites, restaurants, attractions, lodging, and communities throughout Belmont County
Build relationships with motorcoach operators, schools, senior groups, clubs, organizations, and other potential group-tour audiences
Assist in developing educational field trip opportunities and experiences for schools and student groups
Identify opportunities to expand heritage tourism programming and encourage longer visitor stays
Support special programs, exhibits, events, workshops, lectures, and other experiences that increase visitation and community engagement
Assist with research and development of new heritage tourism experiences and initiatives

Partnership & Community Engagement Duties Include:

Build and maintain strong working relationships with Belmont County museums, historical organizations, attractions, community partners, and tourism businesses
Serve as a resource to local museums and heritage organizations by helping connect their stories and experiences to broader county tourism efforts
Encourage collaboration and cross-promotion among tourism partners
Attend community, tourism, museum, and partner meetings as needed
Represent Belmont County Tourism at tourism events, community programs, trade shows, familiarization tours, and other outreach opportunities
Assist the Executive Director with heritage tourism projects, partnerships, and special initiatives

Marketing & Administrative Duties Include:

Assist with developing visitor information, tour materials, itineraries, educational resources, and promotional content
Help identify stories, programs, events, and experiences that can be promoted through Belmont County Tourism's marketing channels
Maintain organized records related to tours, programs, contacts, partnerships, and visitor activity
Track visitation, group tours, programming participation, and other information useful in measuring tourism impact
Perform additional tourism and visitor-service duties as assigned

Qualifications

Required:

Strong communication, customer service, and interpersonal skills
Excellent organizational and time-management skills
Ability to coordinate multiple projects, schedules, partners, and priorities
Comfortable working with visitors, school groups, community organizations, volunteers, and tourism partners
Ability to work independently while also collaborating as part of a team
Strong writing and general computer skillsGenuine interest in history, tourism, museums, education, community development, or visitor experiences
Availability to work the regular Tuesday–Saturday, 9:00 a.m.–5:00 p.m. schedule, with occasional flexibility for special events and programs outside regular hours

Preferred:

Associate or bachelor's degree in tourism, hospitality, history, museum studies, education, communications, marketing, public relations, or a related field
Previous experience in tourism, hospitality, museums, historic sites, education, visitor services, event coordination, or community development
Experience coordinating group tours, educational programs, events, or public programming
Familiarity with Belmont County and the surrounding region
Experience working with museums, nonprofit organizations, community partners, or volunteers

Core Competencies:

Warm, professional, and visitor-focused
Strong relationship-builder and collaborator
Creative and enthusiastic about developing new visitor experiences
Organized, dependable, and self-motivated
Curious and eager to learn and share local history
Comfortable speaking with individuals and groups
Flexible and willing to take initiative
Passionate about strengthening Belmont County through tourism

The Heritage Tourism Coordinator is hired by the Executive Director of Belmont County Tourism Council, Inc. and approved by the Belmont County Tourism Council Board of Directors.

Applications must include a cover letter and resume submitted by email to jpugh@visitbelmontcounty.com. This position will remain open until filled, with review of candidates to begin immediately.

About Belmont County Tourism

Belmont County Tourism leads destination marketing, partnership development, and tourism initiatives that strengthen the local economy and promote the region's heritage, outdoor recreation, communities, and visitor experiences.

With Belmont County's growing investment in heritage tourism, including the new Underground Railroad Experience at the historic Black Horse Inn, this position offers an opportunity to help shape how the county's stories are shared with residents and visitors while building connections among the many museums, historic sites, attractions, and communities that make Belmont County a destination worth exploring.

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Heritage Tourism Coordinator