Job Description

The purpose of this class is to provide technical assistance to end users. This class answers questions and/or resolves computer problems, including hardware/software, printing, installation and operating systems, services cell phones and other data devices. Troubleshoots for clients in person or via telephone or electronically. This class works according to general guidelines and requires considerable judgment and self-initiative. This class works out in the field supporting multiple locations.

Position Duties

The tasks listed below are those that represent the majority of time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

Provide comprehensive IT equipment support for desktop and laptop computer hardware, software, and peripherals.
Provide programming, support and assistance with cellular devices and mobile cameras.
Answer user inquiries regarding computing and cellular device operation to resolve problems; escalate problems to a higher level for resolution as needed.
Set up, relocate, and maintain cellular and computing devices for employee use performing and ensuring proper installation of cables, operating systems and/or appropriate software.
Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
Install and programming of data devices and camera systems.
Maintain records of daily data communications transactions, problems and remedial actions taken or installation activities.
Provide support to outside vendors regarding hardware and software matters.
Provide assistance to Unit peers in support of daily operations and work environment growth.
Maintains accurate inventory and surplus counts for area of responsibility.
Applies all policies regarding copyright, state, federal and local applicable laws and license maintenance.
Regular, dependable and punctual attendance is an essential function of this job.

Minimum Qualifications

High school diploma and no less than five (5) years of verifiable experience as an IT technician or in a closely related position. Will accept formal education and internships in lieu of experience on a year for year basis. All applicants must have at least one (1) year of experience.

Position requires a valid Florida Driver's License which must be maintained for duration of employment.

Additional Information

Position is located throughout Brevard County Sheriff's Office; expected work hours are.

Day shift position, subject to working on-call, after hours, weekends and during natural

disasters to meet the operational needs of the agency. Work may involve confined workspace

and outdoor locations.Employees may have contact with inmates during the normal course of the workday.

Due to the physical demands of this position, as bulleted below, medical assessment certifying the applicant's ability to perform all job tasks, with or without a reasonable accommodation, is required prior to the issuance of a final job offer.

Routine Activities for IT Specialist

Climbing of ladders to install/replace security equipment such as surveillance cameras.

Climbing of ladders to install/replace wireless access points for WiFi coverage.

Climbing of ladders to install/replace network wiring in drop ceilings and other overhead areas.

Periodic climbing into/crawling through enclosed overhead areas to install network wiring.

Crouching for extended periods of time to install/wire hardware into equipment racks and vehicles.

Kneeling or crouching for extended periods of time for installation/maintenance of cabling in areas with raised floors.

Crouching/crawling under desks or countertop areas to install/wire computer and telephone equipment.

Frequently stand for extended periods of time, to include a full shift, while escorting contractors in secured facilities.

Internal Candidates: Must send a memo of interest via chain of command to the Human Resources Office. Attach answers to all supplemental questions. To assist HR with processing, please provide the following information in your memo: First Name, Last Name, contact# and name of immediate Supervisor and current job classification. Fax (264-5280) or email a copy of your memo to the HR Office at jobs@bcso.us prior to sending your memo through your chain.

Promotional Process for Civil Service Classified Positions: Minimum qualifications for promotional opportunities must be met by application deadline. The hiring authority or designee will review the applications for civil service classified positions and notify the selected candidates of the date, time & location of the Oral Review Board (interview). The interview results and ORB recommendations will be forwarded to the sheriff or designee for approval.

During an emergency, the Sheriff will determine who is considered an emergency responder and whose work is necessary to maintain the operation of law enforcement and correctional facilities. This determination is subject to change based on staffing and the operational needs of the agency.

The Brevard County Sheriff's Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Job applicants and current employees are invited to discuss ADA accommodations.

Permanent Full-time Employees Receive The Following Benefits

12 days of vacation accrual per year* Increases based on years of service.
12 days of sick time accrual per year* unlimited carryover.
11 paid holidays per year*
3 personal days per year
Medical/Prescription insurance
Basic Life and AD&D insurance
Mental Health - Employee Assistance plan
Dental/Vision/Dependent Health Insurance available at Group Rates
Participation in the Florida Retirement System
Optional Deferred Compensation Program (employee contribution)
Tuition reimbursement
Up to $140.00/month educational incentive pay
Up to $120.00/month career/advanced training course incentive (sworn only)
Workout facilities
Uniforms and Leather (dependent on position)
Weapon (dependent on position)
$300.00/year boot allowance (dependent on position)

*Part-Time Permanent Employees receive leave accrual and holidays on a pro rata basis.

01

Do you possess a Degree in Information Technology or a closely related field? If so, please list type of degree and major /concentration.

02

Please describe your experience with Desktop, Laptop, Tablet deployments (Windows OS).

03

List your current IT Certifications. If none, answer "none".

04

Please describe your experience handling trouble tickets pertaining to end-user support requests.

Required Question

Brevard County Sheriff's Office

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IT Specialist