Required

This position receives, records, and processes emergency and non-emergency requests for police, fire and ambulance assistance, and dispatches units appropriately; responds to routine inquiries or referrals. Monitors radio traffic and operates computer systems required to complete the task; provides communications link between police/fire/ambulance response units and outside public service agencies. In addition, this position acts as an internal routing unit, receiving calls from the public, other City departments, etc., and directs the call to the appropriate Police Department personnel.Union Affiliation:

American Federation of State County and Municipal Employees (AFSCME)Pay Grade 17:

$31.54 - $35.17 HourlyResponsibilities

Interact with callers requesting emergency/non-emergency response or service from the community or public agencies.Use established protocols and the computer-aided dispatch system (CAD) to determine appropriate actions to be taken.Monitor and maintain the location and status of police, fire, and other authorized agency units in the field.Answer emergency and non-emergency calls from incoming lines, including 911 and special service lines (e.g., hearing-impaired). Elicit facts from the caller, determine the type of assistance required for the situation, and relay necessary information to the appropriate source, i.e., police officers, fire field units, emergency ambulance services, mutual aid agencies, and volunteers, City, County, State, or Federal agencies.Participate with the Administration in the development, implementation, and review of procedures.Monitor radio communication channels for police, fire, ambulance; Department of Public Works; local government; and relay information to the appropriate authority.Record and maintain accurate computerized summaries of all emergency calls using the CAD system.File and organize resource information including but not limited to sensitive information, in a discreet and professional manner by maintaining confidentiality.Established Emergency Communication Specialists will train new ECS employees using the department's Dispatch Training Manual.Minimum Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.Demonstrated commitment to diversity, equity, and inclusion as evidenced by ongoing trainings and professional development.High school diploma or equivalent (Associate Degree in Communication or Business Preferred) required.Must successfully pass the written, typing examinations, panel interview, and background check conducted by the Department.After acceptance of conditional offer of employment, applicant must pass a physical examination by the Medical Board.Emergency Communications Specialist will obtain and maintain Vermont Criminal Information Center (VCIC) and National Criminal Information Center (NCIC) certifications upon starting the position.Must demonstrate the ability to operate Police and Fire computer equipment, a multi-channel/function radio console, a multi-line telephone system, a TTY/TDD, as well as Police, Fire, and medical emergency alarm receiving equipment and video monitoring equipment.Demonstrated knowledge of the street system and the geography of the Burlington area, with some knowledge of law enforcement, public safety, and/or fire science procedures preferred.Knowledge of Microsoft Office preferred.Ability to maintain a positive customer service attitude at all times with public, user agency members, co-workers, and supervisors.Must be able and willing to work overnights, weekends, holidays, and overtime shifts.Regular attendance is necessary and is essential to meeting the expectations of the job functions.Ability to understand and comply with City standards, safety rules, and personnel policies.Promoting a culture that reveres diversity and equityThe City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable workforce that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.In addition to being an equal opportunity employer, we actively encourage applicants who can contribute to our growing diversity to apply.Applications for our employment opportunities are

only

accepted online

through our

Government Jobs

website.For accessibility information or alternative formats, please contact the Human Resources Department at

802-540-2505

or

careers@burlingtonvt.gov .

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Emergency Communications Specialist