The Citrus Heights Water District is seeking a dynamic Information Technology Technician with a passion for participating in innovative projects and the ability to thrive in a collaborative, fast-paced setting. The ideal candidate will be adept at providing daily technical support and maintaining system integrity.

The position is a journey level technical classification that will report to the Information Technology Manager.

Key Responsibilities include but are not limited to the following:

· Install and configure personal computers (PCs), printers, and other PC peripherals such as scanners, cameras, and Personal Digital Assistants (PDAs); install and support various software and train staff in the use of hardware and software.

· Support and troubleshoot current PC operating systems; perform basic diagnostic testing; analyze root cause of problems and develop long-term solutions; identify and report network problems to the proper network areas.

· Create and maintain PC deployment images.

· Analyze failed equipment and perform repairs or return equipment to vendor, review and test vendor repairs.

· Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels.

· Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation; deliver computers, set up and train staff in their use.

· Develop documentation and standard operating procedures as they relate to assignment.

· Deploy and maintain mobile devices such as tablets, smartphones, and mobile hotspots. Set up and train staff in their use.

· Assist users with log-on authentication; instruct users in saving data and backing up systems.

· Perform research to resolve problems or refer to higher level staff.

· Stay informed of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades, and other upcoming changes.

· Order supplies, maintain and track inventory; assist in asset management of PCs, mobile devices, and related equipment.

Experience and Training:

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

Two years of responsible experience providing technical information technology support including hardware, software and help desk activities.

Training:

Equivalent to the completion of an Associate’s degree from an accredited college with major course work in computer science, information technology or a related field. Certification in one of the following programs may substitute for the degree:

· Cisco Certified Network Associate Routing and Switching

· Cisco Certified Network Associate Security

· Microsoft Certified Solutions Associate: Windows 10

· Microsoft Certified Solutions Associate: Windows Server 2016

· Microsoft Certified Solutions Associate: Office 365

Citrus Heights Water District

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Information Technology Technician