To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

City Relations Manager

Department: Office of the City Manager

Pay Grade: 111

FLSA Status: Non-Exempt

Personnel Status: Regular Full-Time

Job Summary

This position is responsible for managing the City's efforts to provide excellent and transparent information to the public through contact with stakeholder groups representing neighborhoods and communities. This position reports to the Director of Communications.

Essential Job Functions

Serves as a resource for neighborhoods and related community groups to keep those groups informed about relevant issues including city projects, plans, events, and initiatives.
Coordinates a Citizens’ Academy Program and other relevant programming to support and inform neighborhoods and residents of Auburn.
Serves as a liaison between neighborhoods and City departments, investigating complaints and working with departments to address issues regarding City services, code enforcement, or neighborhood requests.
Assists with communications needs related to marketing and outreach for the City’s website, social media, and publications.
Performs other related job duties as assigned.

AGENCY-WIDE COMPETENCIES

Professional Excellence

Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

Communication

Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

Teamwork

Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

Engagement

Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

Public Service

Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

Qualifications

Education and Experience:

Bachelor’s degree in communications, public relations, journalism or equivalent; one (1) to three (3) years’ experience; or an equivalent combination of education and experience.

Special Qualifications

Possession of or ability to readily obtain a valid driver’s license for the type of vehicle or equipment operated. Requirement exists at the time of hire and as a condition of continued employment.

Knowledge, Skills, And Abilities

Knowledge of City and departmental rules and regulations.
Knowledge of public outreach and community involvement techniques.
Knowledge of AP writing style.
knowledge of public affairs principles and practices.
Knowledge of Alabama public records laws.
Knowledge of public sector communications and related principles and practices.
Knowledge of publication design and production principles.
Knowledge of local government operations, policies and plans, and modern office practices and procedures.
Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
Skill in research and analysis.
Skill in the preparation and presentation of accurate and reliable reports.
Skill in using computers for data entry, word processing, and/or accounting purposes.
Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
Skill in effective communication, both orally and in writing.
Ability to meet and deal with employees and the public in an effective and courteous manner.
Ability to get along with others and work effectively with the public and co-workers.
Ability to deal with confidential and sensitive matters.
Ability to use computers for data entry, word processing, and/or accounting purposes.
Ability to work independently, work well with others, and manage time effectively.

PHYSICAL DEMANDS

The work is light work, which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work is typically performed while sitting, standing, walking, bending, or crouching. The employee uses tools or equipment requiring a high degree of dexterity and distinguishing between shades of color.

WORK ENVIRONMENT

The work is typically performed in an office environment and various outdoor environments, occasionally in cold, hot, or inclement weather.

Please click on the link to view the current benefits for the City of Auburn.

https://www.auburnalabama.org/human-resources/

City of Auburn, AL

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City Relations Manager