Salary: $15.82 Hourly

Location : NC 27258, NC

Job Type: Part-time

Job Number: 2024-00019

Department: Animal Services

Opening Date: 01/12/2024

Closing Date: Continuous

Job Description

Do you have experience in Customer Service? Do you like working around animals. If so, the Animal Services Department at the City of Burlington is hiring for a Part-time Animal Services Community Support Coordinator.

About Us

Burlington Animal Services provides animal sheltering services for all of Alamance County and its municipalities with an annual pet save rate that exceeds 90%. Our programs and services also include a stand-alone public low-cost community spay/neuter & wellness clinic, a field services division that serves the City of Burlington, pet help support services programming, an innovative and holistic community cat program, a robust volunteer program, a development and fundraising program, internship opportunities for college students, and much more. We enjoy positive, strong, and collaborative relationships with many non-profit organizations, local businesses, local governments, and other community partners. Our agency is a modern, high-performing Animal Services agency and an industry leader in our state.

What You Will Do

Provides counseling and problem-solving about animal-related concerns, resource consultation, and referrals, education, and assists with providing services to citizens and customers at the Pet Adoption & Resource Center, over the phone or by email. The position also manages electronic records and files, enters data, dispatches calls to field officers, manages an online appointment scheduling system, collects payments, and performs related duties. The ideal candidate will possess excellent oral and written communication and interpersonal skills, be knowledgeable about modern animal welfare best practices, and be skilled in navigating animal welfare issues and concerns involving domestic animals.

Examples of Duties

Responds to customer inquiries and concerns received through incoming calls, emails, and in-person.
Provide problem-solving assistance and counseling about animal-related concerns.
Connect customers to available resources, programs, and services that provide appropriate solutions to animal concerns.
Manage a comprehensive appointment scheduling system using Acuity.

Dispatch service calls to field officers.
Collect information and accurately enter data using Chameleon software.
Collect fees for services.
Prepare deposits.
Conduct a daily inventory of pets in care.

Prepare reports and records.
Manage electronic files and records.
Work effectively and collaboratively with staff, volunteers, other agencies, and placement partners.
Assist individuals with lost pet recovery, pet adoption, and sterilization services.
Photograph incoming animals and upload them to Chameleon.

Ensure legal compliance with procedural and operational guidelines of all animal intakes, placements, and redemptions.
Perform related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

Skilled in critical thinking and problem-solving related to animal welfare issues and concerns presented by customers.
Skill in providing courteous and professional communications.
Knowledge of humane animal care, treatment, and animal services operations.
Knowledge of laws, codes, and regulations pertaining to animal welfare and control

Skilled with accurately completing and maintaining digital files, records, and forms.
Skilled in handling money and deposits.
Skilled with multi-line phone systems.

Demonstrated ability to appropriately handle and manage emotional stress.
Knowledge and skill with modern office equipment, computer software, and other applications.
Demonstrated ability to be flexible in adapting to change, resilience in managing stressful situations, and setting personal boundaries that prioritize self-care.
Skill with both English and Spanish languages (oral and written).

Education and Experience

Graduation from an accredited college or university with an associate degree in a related field and 1 year of work experience OR an equivalent combination of education and experience. Previous experience in a similar environment is preferred. Prefer candidates experienced with high-volume public contact work in an animal welfare or social/ human service environment.

Supplemental Information

Physical Requirements and Working Conditions

Work typically involves periods of sitting, walking, standing, and repetitive motion involving frequent typing at a computer.
Must be able to lift at least 25 pounds, and handle animals as needed.
Work may involve occasional exposure to potentially hazardous conditions such as aggressive animals, zoonotic diseases.
Work in this position is primarily performed indoors.

The City of Burlington does not offer benefits to part-time positions which require less than 1000 work hours per calendar year.

01

Do you have a valid Driver License?

02

What is the highest level of education you have achieved?

No high school equivalency
High School Diploma or GED
Some College
Technical or Vocational Training
Associate's Degree or Higher

03

This position requires the ability to work weekdays and rotational weekend days. If selected for this position, is this something that you would be able to accommodate?

04

Do you have any physical limitations that would prevent you from lifting up to 25 pounds or handling animals?

05

Are there any types of common domestic animals that you are unable or unwilling to handle or be around?

06

What is your level of customer service experience involving heavy phone and in-person public contact?

0-6 months
6 months -1 year
1-2 years
2-5 years
5 years or more

07

How much of your professional customer service/office experience has been in an animal shelter, animal control, veterinary or a related setting?

0-6 months
6 months -1 year
1-2 years
2-5 years
5 years or more

08

Do you have familiarity with the Chameleon software program?

09

What is your level of proficiency with using computers (i.e. data entry, outlook, Microsoft Office)?

Beginner
Intermediate
Advanced

10

The following exercise provides an opportunity for you to demonstrate your skills with professional writing (like the written email communication the position requires) and will help us better understand how your background and skills fit the position. Please write at least two paragraphs that describe how your work professional background and interests fit with this position. Please also include in your response your views about what the role of an Animal Services agency should be in a community.

Required Question

City of Burlington, NC

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Animal Services Community Support Coordinator (Part-Time)