About

The City of Cedar Rapids is seeking a customer-focused Customer Service Representative to support daily operations within our Utilities Department. In this role, you’ll serve as a key point of contact for residents—answering calls, assisting with utility services, billing questions, and payment arrangements, and helping resolve customer concerns with professionalism and care. You’ll work collaboratively with a call center team to provide accurate information, maintain customer records, and ensure consistent, high-quality service. If you enjoy helping people, communicating clearly, and contributing to essential city services that impact our community every day—we encourage you to apply.

About our Organization
At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds, and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.

About our Community
Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city.Cedar Rapids - Why you should live here!

About this Opportunity

Assists in daily operations and programs for assigned areas.

The City of Cedar Rapids does not offer sponsorship for employment authorization.

Job Duties and Responsibilities

Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
Performs professional and confidential administrative duties
Maintains customer records and information systems data
Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries
Prepares correspondence, reports, lists, and other documents
Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
Performs related work as required

Required Education and Experience

High school diploma or equivalency and1-3 years of experience in a customer facing role or
An equivalent combination of education and/or experience (i.e., one year of relevant experience may substitute for one year of education)
Excellent written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office
Ability to work collaboratively with a diverse population

Desired Qualifications

Two years of post-secondary education in business administration, finance, or a related field
Experience in a call center environment
Experience in handling escalated customer issues
Bilingual in Spanish and English preferred.

City of Cedar Rapids

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Customer Service Representative