Date Opened: Thursday, January 22, 2026 12:00 AM

Close Date: Thursday, February 05, 2026 12:00 AM

Department: Housing & Neighborhood Services Department

Salary: $24.00 - $29.20 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions

Summary

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.

The HNS Office Assistant assists the Code Enforcement inspectors and supervisors in their assigned Service Area in carrying out the day-to-day operations of the Code Enforcement division and identifies opportunities to improve and enhance the business processes. Additional responsibilities include major administrative functions, such as fiscal administration, research, and analysis and preparation of documents and reports.

The HNS Office Assistant provides clerical support to one of seven Housing & Neighborhood Services (H&NS) Teams located in offsite facilities. This position reports to H&NS Service Area Leader and works with inspectors and other staff to support site operations and other business needs.

Code Enforcement Duties Include

Data entry on City and H&NS computer applications
Performance of administrative functions necessary for the correct and timely distribution of notices, citations, and penalties involved in the Code Enforcement process
Maintain program files and records and assemble and organize data.

Keep Charlotte Beautiful Duties Include

Coordinate cleanup supply distribution across Code offices
Monitor cleanup reporting and improve volunteer engagement with the Adopt a Street and Adopt a Bus Stop programs
Provide support to individuals interested in adopting a street or bus stop
Work with the Keep Charlotte Beautiful Executive Director to coordinate interdepartmental initiatives around waste reduction, litter prevention, and community greening
Assist the Keep Charlotte Beautiful Board in planning and organizing committee meetings

Knowledge, Skills & Abilities

Ability to develop creative solutions to complex problems
Demonstrate excellent written and oral communication skills
Ability to deal effectively with customers, users, technicians, vendors, and consultants
Effective and courteous interaction with the public as a representative of Code Enforcement and Keep Charlotte Beautiful
Ability to learn the different steps on the housing, health and sanitation, and zoning processes
Ability to handle time-sensitive projects and meet deadlines
Ability to attend weekend and evening events as needed

Preferred Qualifications

Completed courses in business and secretarial subjects
Good organizational, written, and verbal skills
Proficient use of Microsoft Word, Outlook, and Excel
Proficient use of ArcGIS

Minimum Qualifications

Requires a high school diploma or equivalent along with one year of relevant work experience or an associate degree, plus proficiency with Microsoft office.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

City of Charlotte

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