General Summary

The City's Public Service Manager performs managerial, technical, and administrative work overseeing the Public Service Division which includes the operations, maintenance, and programs related to right-of-way management, solid waste management (such as Large Item Collection, Street Sweeping, Leaf and Curbside Collection), streets, sidewalks, traffic infrastructure, and emergency and seasonal operation response. Completes work with substantial discretion and within broad parameters. Reports to the Public Works Director or Deputy Public Works Director.

To learn more about the Public Service Division within the City's Public Works Department, please visit: https://www.charlottesville.gov/390/Public-Service

Preferred Benefits

The preferred hiring amount for this position is between $98,684.72 - $123,617.10 annually. Starting offer is based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).
Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
13 Paid Observed City Holidays
1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)
Choice of retirement plan:
- Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
- Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
Voluntary 457 Deferred Compensation Plan
Eligibility to purchase prior service credit under the Defined Benefit Plan.

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.

Note:This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment with candidates who are best qualified. This job announcement may close at any time after 7 calendar days.

Essential Responsibilities And Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Develops, plans, manages and handles the overall coordination of maintenance and infrastructure repair programs related to the right-of-way, including planned and seasonal operations, and the installation of new infrastructure systems.
Develops, manages, and monitors the information systems including asset management and asset conditions, public facing informational portals, and GIS applications.
Develops and manages the planning and implementation of emergency and special operations.
Coordinates programs and services to ensure compliance with regulatory requirements.
Develops and manages contracts and agreements to supplement services delivery and ensures access and benefits for internal/external stakeholders.
Develops and manages capital and operating budgets which support the division systems and services.
Develops and presents reports to management, City Council, stakeholders, and public.
Provides administrative oversight including developing and administering operating budget, developing policies and procedures, writing reports on projects and making recommendations to management on project needs and concerns.
Sets and manages division priorities, creating clear direction and expectations for staff and follows through to ensure achievement and accountability.
Effectively responds to questions, concerns, and provides technical information to citizens, contractors, agencies, city management, and others.
Supervises, coaches, trains, motivates, assigns work activities, evaluates performance, and overall management of subordinate staff; interviews, selects, and administers disciplinary action to subordinate employees, in accordance with established personnel policy and procedures. Establishing professional standards for work quality, quantity, performance, and accountability.
Responds to special events and emergency related situations including inclement weather situations.
Subject to be called back to work to the City in emergencies or as needed to provide necessary services to the public. Must have the ability to be contacted and respond based on Departmental guidelines.
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and reliable attendance.

Other Duties

Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience And Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

Bachelor’s degree in public administration, engineering, construction management or related field AND 5 years of professional experience in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.

Associate Degree or advanced training AND 7 years in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.

High school diploma or GED AND 9 years in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

Must obtain and maintain a valid Virginia Driver’s License and acceptable driving record according to city criteria.
Required to successfully pass a pre-employment background check and pre-employment drug screen.

Knowledge, Skills, Abilities And Other Characteristics

Job Knowledge

Extensive knowledge of the principles and practices of construction and maintenance of pavement, curb and gutter, sidewalk and signalized intersections, and stormwater management.
Comprehensive knowledge of asset management and of management information systems.
Comprehensive knowledge of safety precautions, operational hazards and safety regulations/requirements (OSHA) related to the industry.
Comprehensive knowledge of federal, state and local laws and regulations governing the operations.
Thorough knowledge of principles and practices of budgetary management, public procurement, and employee supervision and leadership

Reading

Advanced: Ability to read and understand complex feasibility studies, regulations, publications, financial reports, legal documents, and technical plans and drawings.

Writing

Advanced: Ability to develop and organize complex written materials to provide technical reports on feasibility studies, project recommendations, plans and status, issues and problems in the maintenance of complex infrastructure, maintenance and operations. Ability to tailor writing to specific audiences and explain complex information and ideas.

Math

Advanced: ability to develop, plan, provide, implement, and monitor a large comprehensive budget and expenditures for large scale projects and programs; applying fundamental concepts and complex mathematical calculations and analysis.

Communication Skills

Advanced: Establish and maintain effective working relations with co-workers, subordinates, City officials, contractors, vendors, and the public. Must be able to communicate complex, technical information and issues to a variety of individuals. Must be able to problem solve in a way to build consensus and agreement which may include during stressful, negative situations requiring significant tact. Communication skills to develop and implement new and existing policy; and lead committees for operations and projects. Interactions may involve communicating controversial positions and presenting sensitive issues. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.

Independence and Decision-Making

Administrative Direction: Normally completes work with substantial discretion and within broad parameters defined by general organizational requirements and accepted practices. Serves as an advanced resource in department operations and strategic planning.

Technical Skills

Advanced: High-level skills in the technical aspects of right-of-way, streets, lighting and traffic operations. Advanced skill in the use of Microsoft Office applications, Computer Aided Drawing (CAD), Geographical Information Systems (GIS), and other application/programs as needed to develop and maintain projects and operations.

Fiscal Responsibilities

Prepares and oversees the budget for the division. Reviews and approves division expenditures, researches and prepares recommendations for future projects and budget projections.

Supervisory Responsibilities

Manages, monitors, and directs work performance of subordinate supervisors and of the Public Service Division overall. Makes final decisions on hiring, discipline, performance evaluation, setting program/work objectives and realigns work and staffing as needed. Evaluates overall division organizational goals.

Other Characteristics

Organization and time management, sometimes under strict time constraints.
Works with others as part of a team.
Exacting and tedious work.
May require dealing with angry, frustrated and/or upset individuals and contractors.
Independently performs multiple tasks simultaneously.
Frequent change in tasks.
Constant interruptions and requests for service.
May be required to work emergency on-call and/or weather-emergency on-call.
May be required to work additional hours outside normal schedule such as evenings, weekends, and holidays.

Physical Conditions & Additional Information

Physical Demands

Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/ or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Must regularly use a ladder/step stool and drive a vehicle.
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information involving position duties.
Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

Computer programs including CAD, GIS-centric asset management software and other related technical program related to industry standards.
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment:

Work is regularly and primarily performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
May be required to visit project sites and work outdoors, which may result in exposure to inclement weather, extreme temperatures, extreme brightness, allergens, loud noise, in or around traffic/roadways, and/or exposure to conditions typical of active construction sites.
Employee is expected to use appropriate protective equipment for the assigned task (hard hat, safety vest, steel-toe shoes, etc.); and any other equipment as apparent or assigned.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.

Summary Of Employee Benefits

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

LEAVE:

Vacation: Need some time off? Use it, you earned it:

Years Worked

0 -

3 -

5 -

10 -

15 -

20 -

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

New Years Day

Dr. Martin Luther King Day

Presidents’ Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.Delta Dental Plan:

INSURANCE: Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.
Choose from two options:
- Select HMO with City-funded HRA ($0 premium for employee-only coverage)
- Choice POS ($13.02 biweekly premium for employee-only coverage)
Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)
Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)
Diagnostic and Preventative–100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
$1,500 Annual benefit maximum
$1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

$2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
$130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

RETIREMENT:

Pension

Choose from two (2) options:
- A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee’s earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.
- A Defined Contribution 401a plan in which fixed contributions are paid into an individual’s account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

VOLUNTARY:

Wellness

Gym Membership Reimbursement Program (up to $34.00 per month)
Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses
Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program

A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement

Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts

Expense accounts available for healthcare, dependent care and parking/mass transit.

01

What is the highest level of education you have completed? (Your response must be verifiable in reference to the Education History section of your online application.)

High School Diploma
Associate Degree or advanced training
Bachelor's Degree in an unrelated field.
Bachelor’s Degree in public administration, engineering, construction management, or related field.
Master's Degree
None of the above.

02

How many years of professional experience do you have in public service management, specifically in infrastructure management, right-of-way public services, emergency response operations, budget management, and human resource management? (Your response must be verifiable based on the Work History section of your online application.)

No experience related to this position.
Less than five (5) years of relevant experience.
Five (5) to less than seven (7) years.
Seven (7) to less than nine (9) years.
Nine (9) years or greater.

03

How many years of professional experience do you have in a supervisory capacity? (Your response must be verifiable based on the Work History section of your online application.)

No experience in a supervisory capacity.
Less than two (2) years.
Two (2) to less than four (4) years.
Four (4) to less than six (6) years.
Six (6) years or greater.

04

This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.
No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.
No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.

05

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

06

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

Yes
No
Required Question

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