Description

Summary: City of Cleveland Heights Utility Department is looking for an Account/Billing Clerk that is available Monday – Friday from 8:30am to 5pm. Responsibilities include, but not limited to, utility billing, customer service, accounts receivables, accounts payable, and following city ordinances, policies, and departmental regulations.

Examples of Duties

Essential Duties And Responsibilities

Assist with preparing utility bills for local sewer maintenance and landfill on a quarterly bases, which includes reviewing meter reads, modifying meter reads, updating account information, and ensuring billing is processed accurately and expeditiously
Provides exceptional customer service to all internal and external customers via phone, email, fax, etc., which also includes all correspondences and notices
Collects and apply payments via credit/card, bank account, check / e-check, or money order to residents’ accounts
Review Homestead and Affordability applications for qualified applicants, and setup discounted rate within account
Update account information which includes contact information, services, payments, units, notes, etc.
Assist with preparing certification reports to the County Administration Office which includes reviewing the following for accuracy: owner information, outstanding balance, service address, services, etc.
Provide reporting on accounts receivables and other requested information
Assist with major projects regarding billing, collections, and customer service

Typical Qualifications

Required Skills and Experience for a Minimum of 3 Years:

Ability to work independently, prioritize and manage tasks to meet deadlines and expectations with minimal supervision
Display a positive attitude and professional demeanor with superiors, co-workers, and with all customers, and establish/maintain healthy professional relationships internally and externally
Strong computer skills including, but not limited to Microsoft Suites Excel and Word
Accounts Receivables: Billing and Applying/Posting Payments
Ability to perform mathematical computations
Understand and work effectively with the utility billing software systems
Standard customer service practices and procedures
Evaluate customer problems/concerns and exercise independent judgement to resolve issue
Identify, analyze and troubleshoot issues to management accordingly
Professional communication orally and written
Critical Thinking and Problem Solver
Time Management Principles and Productivity
Excellent organization skills

Qualifications:

High School Diploma or GED, or an equivalent combination of education and experience adequate to effectively perform the essential responsibilities of the job
Basic Principles of Bookkeeping

Certification/ Licensure

Must have at the time of hire and be able to maintain a valid Ohio driver's license.

Supplemental Information

Additional Information

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

WORK ENVIRONMENT

The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

The City of Cleveland Heights offers permanent full time employees an excellent benefits package!

Comprehensive Medical & Dental Plan
Paid Time Off
Life Insurance
Deferred Compensation Plans
Employee Assistance Program

City of Cleveland Heights, OH

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