APPLICATION DEADLINE: MONDAY, OCTOBER 6, 2025, OR UNTIL 75 APPLICATIONS HAVE BEEN RECEIVED, WHICHEVER OCCURS FIRST.

Under general supervision, provides entry level technical duties in support of City Information Technology (IT) users; provides help desk customer assistance with routine questions and provides desktop hardware and software technical support services.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Maintains, repairs and installs computers, peripheral equipment and software applications.
Provides 1^st level/Tier 1 support for help desk inquiries and general requests for Information Technology (IT) services. Escalates complex issues to higher-level IT staff as needed. .
Provides technical support, training, and assistance to employees; explains IT issues, and implements solutions according to standards, guidelines, and procedures; follows up with users to verify the functionality of the users' systems.
Performs computer trouble-shooting to diagnose basic system and desktop problems; analyzes hardware and software functionality; identifies, locates, resolves and repairs problems according to IT standards, guidelines and procedures; documents call records and results.
Provides referral to higher-level IT staff when problems occur which are beyond the skills of the technician and tracks the problem until it has been resolved.
Installs and configures standard software and hardware upgrades, enhancements and revised functions.

Provides support for the broadcasting and/or streaming of live meetings and special events. Troubleshoots hardware and software issues with equipment used for broadcasting and streaming, including issues that affect audio, video, lighting, and transmission quality.
Installs, relocates, and removes computers and peripherals as needed; installs and adjusts cable management products for computers and peripherals

Conducts special projects, as assigned; cleans and organizes IT equipment rooms and collaborates with Warehouse staff on the transportation of non-functional IT equipment for e-waste disposal; maintains inventory of parts and equipment; sets up equipment for meetings and special events.
Coordinates with City of Commerce Library Technical Services staff on providing effective technology services for library staff and patrons, which includes the deployment and update of hardware and software on patron computers, and troubleshooting and diagnosing of issues that affect the patron computer network.
Maintains and enforces all aspects of security and confidentiality of records and information.
Performs related duties as assigned.

Education and Experience:

High school diploma or equivalent GED.

AND

Two (2) years of help desk and desktop support experience in a networked environment.

Required Licenses or Certifications:

Must possess a valid California driver's license.

City of Commerce

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INFORMATION TECHNOLOGY TECHNICIAN