If you LOVE providing exceptional customer service, excel at working with detailed work, and this sound like you: excellent follow-through, computer savvy, excellent organizational skills - we got a career opportunity for you serving the wonderful Coon Rapids Community! This position works under the general direction of the Assistant Finance director and alongside the Utility Billing Coordinatorand is responsible for maintaining accurate utility billing accounts, assisting with utility billing processes and responding to inquiries/complaints that are related to utility billing.

The City of Coon Rapids employs a great team of people dedicated and service centered! Our mission revolves around the understanding that only together, we can provide outstanding leadership and services that strengthen our community. Serving our Citizens and local businesses is essential in our work. Our vision is to strengthen our community with a respectful, collaborative, and innovative employee culture that values employee growth, personal balance, and contagious enthusiasm. Our core values include dedication to essentials such as trust, teamwork, innovation and commitment to excellence! No doubt we have something great here!

This position will be open until filled with first consideration given to those who apply before September 28, 2025. MARK YOUR Calendar: First round interviews will be held Monday, October 6, 2025!

Hourly Hiring Range: $29.31 - $30.99 (depending upon qualifications)

Full Salary Range: $29.31 - $36.49

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All applicants are required to submit a cover letter and resume to be considered.

The City of Coon Rapids is proud to be an Equal Opportunity Employer and actively seeks a diverse workforce that reflects the community we serve. The City welcomes, and encourages all qualified applicant to apply regardless of race (including traits associated with race, including but not limited to, hair texture and hair styles such as braids, locks and twists), color, creed, religion, familial status, sex (including pregnancy or related conditions, gender identity/expression, and sexual orientation), parental status, marital status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors or any other basis protected by law.

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position.

Be the City utility billing’s first point of contact on the telephone and in person performing all related customer service tasks such as responding to inquiries and complaints and providing general information.
Responds to customer inquiries regarding utility accounts, payments, moves and changes, water turn on/offs and meter readings over the telephone, email and in person. Assists with public email account administration.
Accept and process payments received from customers, lockboxes; reconcile online and phone payment systems with utility billing system.
Balances daily payments; downloads payments from third-party payment processing centers for posting to customer accounts; prepares and processes billing related batches and/or adjustments; prepares utility billing refunds.
Prepares service orders for meter reading checks, water leak repairs and other field investigations, as needed.
Communicates and interacts with the public, other employees, supervisors and individuals from other organizations effectively and respectfully.
Performs computer data entry activities using routine and complex computer applications to process, manipulate and manage information such as meter readings, payments, adjustments, property characteristics, scheduling, etc.
Collects, organizes and maintains information pursuant to department standards.
Assists department in carrying out administrative detail in routine office operations.
Provides primary backup to the front desk.
Performs other related functions as apparent or delegated.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Ability to perform mathematical calculations of moderate difficulty.
Skill in the use and care of personal computer, printers, and other office equipment, and working knowledge of computer software, applications and technology related to financial administration.
Ability to independently carry out day-to-day operations and assigned projects to their completion on time, problem solve, determine work priorities, and accomplish goals within limited time frames under pressure.
Ability to use independent judgement to recognize, trace and correct errors.
Possesses strong organizational skills.
Ability to handle inquiries from the public and staff in a friendly and courteous manner.
Ability to be detail oriented and follow through with tasks.
Ability to maintain and handle confidential and sensitive information appropriately and perform duties with tact and discretion.
Must have the ability to accept constructive criticism or discipline in a positive manner, initiating self-development to improve job performance.
Maintains positive professional working relationships with all staff levels, other jurisdictions and outside agencies, and the general public.
Effective ability to establish and maintain effective working relations with others.
Ability to work effectively with many interruptions.
Ability to communicate effectively, both verbally and in writing.
Follow oral and written instructions such as supervisor’s work orders and equipment operation manuals.
Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.
Perform essential position duties and responsibilities under the working conductions and physical demands described herein.

MINIMUM QUALIFICATIONS:

A combination of training and experience substantially equivalent to the following:

·High school diploma or equivalent plus at least one year of applicable experience; basic accounting, billing, or collections.

·Two (2) years of experience in customer service with a proven track record of skills in de-escalation and developing positive customer relations.

PREFERRED QUALIFICATIONS:

·Two (2) years of administrative experience with basic accounting, billing or collections.

·Previous full-cycle billing experience

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a very quiet location (e.g. park trail, storage or file room).

EQUIPMENT/JOB LOCATION:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will be located at the City Center. It will use common office supplies and equipment, and the noise level is typically quiet. Exposure to computer monitors in the office is typical. This position works closely with others.

CONDITIONS OF EMPLOYMENT:

·Must comply with organizational and departmental policies.

·Must contribute positively to a productive, inclusive, and respectful work environment.

·Must make workplace safety the top priority.

·Must know and practice the City’s mission, vision and values.

·Must comply with organizational and departmental policies.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Coon Rapids is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

City of Coon Rapids

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