Responsibilities

The Mediation Response Coordinator administers and manages the Dayton Mediation Center’s Mediation Response Program (MRP), a community first response program for 911 calls and minor disputes, either by telephone or in-person. The Coordinator will develop the scope of the MRP, build relationships with stakeholders (including Police, Fire, EMS, Regional Dispatch, community members, and social service agencies), train and manage staff to ensure outreach, education and delivery of the most appropriate conflict intervention service and connection to social service agencies is provided. Provides specialized training or technical assistance in a variety of conflict intervention processes including mediation, dialogue, conflict coaching, and conflict management skills training for individuals, groups, teams, and organizations. Supervises employees/contractors who provides program and case management services for referrals, performs mediation and conflict intervention services, and who provide field response to 911 calls.

The Coordinator administers the MRP including personnel administration, development and management of an annual budget, management of grants, contracts, and purchasing, and is accountable for overall oversight and quality control for all MRP services. Incumbent maintains program evaluation including statistical information, documenting case outcomes, tracking program information and data, analyzing and monitoring data to detect trends and identify opportunities to improve the delivery of high quality MRP services. Provides reports, analyses and recommendations to the Division Manager and City Administration. Act as an expert to provide conflict intervention consultation for organizations and teams. The Coordinator should be able to demonstrate competency in the Transformative approach to conflict intervention, mediation case management and other conflict intervention processes including but not limited to conflict management systems design, facilitation/dialogue processes, restorative justice philosophy, organizational and team development.

While performing the duties of this job, the incumbent is frequently both outdoors and indoors as dictated by the call for service. The environment can range from, but is not limited to the office, homes of referrals/clients, places of business, and in the community, potentially in both fair and inclement weather.

Minimum Qualifications

Bachelor’s degree in Conflict Management, Criminal Justice, or closely related field AND 3 years of supervisory experience in crisis management, case management, mediation, or volunteer management.

Master’s degree or equivalent experience in Conflict Management, Public Administration, Criminal Justice, or closely related field is preferred.

Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.

Certifications

Must obtain through the City of Dayton a Basic Mental Health First Aid certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.
Must obtain through the City of Dayton a First Aid for Adult/Child Cardiopulmonary Resuscitation (CPR) with Automated External Defibrillator (AED) certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.
Must receive certification by the Institute for the Study of Conflict Transformation, Inc. within 12 months of employment and maintain thereafter as a term and condition of continued employment.

License Requirements

Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.

Notes

Applications must specifically address each of the minimum qualifications, directly showing how each is met.

Background Check

A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.

Medical Examination & Drug and Nicotine Testing

Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.

An Equal Employment Opportunity Employer

M/F/H

Benefits

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Mediation Response Coordinator