We are looking for a dedicated and detail-oriented Utility Billing Clerk to join our team and provide superior customer service to the citizens of Fate. This position offers a 4-9 hour shifts with a half-day on Fridays. Job duties include receiving and recording payments for residential and commercial water, sewer and refuse accounts, processing new accounts and account disconnections; researching customer inquiries and preparing reports as required. This position also assists in Municipal Court on court dates and as needed.

The City of Fate offers an excellent benefits package with:

Paid Time Off (PTO)
12 Paid Holidays
Comprehensive Insurance Package: Our employees benefit from a robust insurance package including medical, dental, vision, short- and long-term disability, basic life. The City subsidizes 36% of dependent medical premiums.
HRA Benefit: A city-provided Health Reimbursement Account (HRA) card with a balance of $5,100 annually. This can be used to cover dependent premiums or unreimbursed medical expenses.
Texas Municipal Retirement System (TMRS) with 2:1 match, 7% employee contribution, 5-year vesting.

Provides superior customer service by greeting customers and responding to their inquiries either in-person, by phone or via email.
Receives payments, answers questions and responds to customer complaints regarding utility billing.
Directs customers to appropriate departments for other City-related assistance.
Provides general City information to customers.
Sorts and prepares utility payments for data entry.
Verifies and reconciles payments deposited.
Accurately enters customer information into computer system.
Researches, analyzes, responds and follows through with customer inquiries regarding water, sewer, and garbage services with corrective actions if needed to ensure customers’ satisfaction
Receives and directs calls reporting outages, and water/sewer leaks
Assists with Municipal Court on court dates, providing coverage when other staff is out of office and other occasions as needed.
Notifies customers of delinquency, returned checks, or other issues with their utility account as required
Maintains customer account paperwork and files.
Organizes and prepares reports for end-users.
Assists with mailing monthly statements to customers.
Balances cash drawer and submits appropriate reports.
Receives customer deposits for new accounts.
Organizes new customer accounts for data entry.
Prepares work orders to obtain meter readings on new services.
Tracks and follows up on work orders as needed.
Processes incoming and outgoing mail.
Maintains and organizes office supplies.
Performs other duties as assigned.

High School Diploma or GED
One year of customer service and/or billing experience. Experience in local government preferred.
Excellent computer skills necessary to succeed in a modern office environment
Possession of a valid Texas driver’s license
A combination of education, training and experience providing the required knowledge, skills and abilities may be considered

City of Fate

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Utility Billing Clerk

Utility Billing Clerk