Under the direction of the Manager of Information Technology, performs technical work involving the installation and maintenance of information services. This confidential position has access to sensitive city, fire, EMS, and law enforcement records.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform essential functions.

•Maintains city desktop computers, mobile computers and laptops.
•Assists with city wireless access points.
•Monitors database and network shares.
•Assists with city wired networks.
•Assists with city server environment.
•Audits city IT equipment inventory against automated systems.
•Audits city computer patch level.
•Audits city antivirus status.
•Monitors city IT helpdesk ticket queue; doing research to solve problems where applicable.
•Other duties as assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities
None.

Travel
Travel is primarily locally during the business day. Occasional travel for training and seminars outside of the city.Required Education/Training and Experience
High School Diploma, college degree and/or prior experiencepreferred. Must be able to demonstrate advanced understanding of Microsoft operating systems, Networking configurations and troubleshooting techniques. Understanding of Police/Fire emergency IT systems preferred.
The City of Greenfield reserves the right to utilize equivalencies where deemed appropriate with regard to education and experience requirements and may consider combinations of education and experience likely to lead to success with essential duties and responsibilities.

Other Qualifications:
Excellent interpersonal/communication skills. Possession and maintenance of a valid Wisconsin driver’s license. Ability to deal diplomatically with the public and other city departments.

Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch, crawl, climb, balance, bend, twist, reach with hands to handle or feel objects, tools or controls. The employee must be able to lift and/or move up to 40 lbs. Specific vision abilities required for this job include close vision, distance vision, depth perception and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The primary work environment is inside with possible exposure to electrical shock.

Equipment Used:
Personal computer, Laptop, LAN’s, WAN’s, servers, hard-drives, fax machine, printing and copying equipment, telephone, hand tools, and electrical test equipment.Competencies

Communication Proficiency
Detail Orientated
Technical Capacity
Problem Solving/Analysis
Organization Skills
Time Management Skills
Collaboration Skills
Customer Relations Focus
Math Skills

Language and Reasoning Abilities:

Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists.
Ability to interpret a variety of instructions in written, oral or schedule form.
Ability to assess situations and apply analytic investigative techniques.

Knowledge, Skills and Abilities:

Knowledge of Microsoft Server, Windows OS and programming.
Knowledge of latest software, hardware, and connectivity related to growth and changes.
Excellent oral and written communication skills.
Knowledge of GIS applications.

Mathematical Skills:

Ability to understand basic, advanced and binary mathematical concepts and apply them to job situations.

Pre-Employment Requirements:
Applicants will be required to submit to a pre-employment physical exam and drug screening. Applicants may be fingerprinted and a record check made of local, state or federal authorities. A conviction is not an automatic bar to employment.

Salary and Benefits:
Wages and benefits are determined by the existing Non-Represented Resolution.

AAP/EEO Statement
It is the policy of the City of Greenfield not to discriminate unlawfully against any employee or applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, national origin, creed, marital status, citizenship status, veteran status, membership in the military or national guard, use of a lawful product while off duty, ancestry, sexual orientation, arrest, or conviction record or any other characteristic protected by state or federal law. This policy shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or other compensation; and selection for training, including apprenticeship. This City further agrees to take affirmative action to ensure equal employment opportunities.

City of Greenfield

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Information Technology Specialist