Job Summary

Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, develops, implements, and administers city-wide comprehensive risk management program. Responsible for identifying, analyzing, and mitigating risks that could adversely affect City operations, assets, employees, or the public. Provides strategic oversight of liability, property, casualty, and workers’ compensation insurance programs; ensures compliance with federal, state, and local safety regulations; and develops policies to minimize exposure to loss. Manages the Risk Management internal service fund and claims accounts, develops and administers the annual Risk budget and cost allocations, and directs claims management activities. The role carries significant fiscal responsibility, ensuring the cost-effective use of insurance programs, claims reserves, and loss-prevention strategies to protect City and Greenville Transit Authority (GTA) resources. Reviews all formal solicitations during the development stage to ensure mandatory insurance requirements are sufficient to provide adequate protection to the City and GTA. Work involves substantial interaction with department directors, Human Resources Department, City Attorney's Office, and external stakeholders to proactively manage risks, resolve claims, and safeguard City finances. Serves as the Risk Manager for GTA and as the City’s Title II Americans with Disabilities Act (ADA) Coordinator, providing guidance and assistance to departments on risk, safety, and ADA issues. Frequently leads or participates on committees and teams to address claims, disability management, ADA compliance, and other organizational risk and safety concerns.

Essential Functions

Essential Functions	% of Time
Provide Strategic Leadership for the Risk Management Program: Lead the development and execution of a comprehensive risk management framework for the City of Greenville and GTA. Establish and enforce policies covering insurance, liability, property, workers’ compensation, and safety compliance; negotiate and manage insurance programs, including self-insured, excess coverage, and risk financing strategies; and perform financial analysis to evaluate the most cost-effective approach to coverage. Provide executive direction for city-wide safety compliance, approving corrective action plans and ensuring departments have access to appropriate safety resources, with day-to-day inspections and reporting managed by supporting staff. Serve as the City’s and GTA’s Occupational Safety and Health Administration (OSHA) Coordinator, acting as liaison with regulatory agencies, conducting research, and providing high-level guidance and direction, while delegating routine recordkeeping and inspection reporting to staff. Additional duties include reviewing South Carolina Department of Motor Vehicles (DMV) driver records for compliance with insurer requirements, coordinating Medicare, Medicaid, and SCHIP Extension Act (MMSEA) reporting, supporting disability management and workplace safety initiatives, and maintaining all records related to risk management activities.	40%
Oversee Claims and Litigation Management: Provide oversight of the City’s and GTA’s liability, property, and workers’ compensation claims to ensure effective administration, compliance, and protection of City and GTA’s assets. Direct and evaluate the work of claims staff and the Third-Party Administrator (TPA) or risk pool to ensure claims are administered in compliance with City policy and applicable regulations, with daily claims processing performed by the Program Administrator are investigated in a timely manner, reserves are accurately maintained, settlements are equitable, and all federal, state, and local regulations (e.g., MMSEA) are met. Coordinate with the City Attorney's Office and external counsel, supporting or representing the City’s and GTA’s interests in hearings, mediations, and legal proceedings as appropriate. Maintain strong relationships with insurers, brokers, risk pool administrators, regulatory agencies, and City departments, and provide regular briefings to leadership on claims activity, exposures, and risk mitigation strategies.	25%
Direct Risk Fund and Budget Administration: Provide financial stewardship of the City’s Risk Fund to ensure long-term sustainability of resources used for insurance, claims, and risk mitigation programs. Oversee actuarial studies, cost allocation models, premium forecasting, and reserve requirements to maintain adequate funding levels. Direct the development and monitoring of the annual Risk Fund allocation budget, approve expenditures, and ensure accurate reconciliation of accounts. Ensure reconciliation of claims payments and loss fund accounts, holding staff and external partners accountable for accurate documentation and reporting. Provide executive oversight of subrogation and excess insurance recoveries, as well as claims payments administered by the TPA or risk pool. Deliver high-level financial analysis and transparent reporting to City leadership ensuring accountability in the use of public funds.	25%
Serve as ADA Title II Coordinator: Serve as the City’s designated ADA Title II Coordinator, providing leadership to ensure full regulatory compliance and equitable access to City programs, services, and facilities. Provide strategic guidance to departments to integrate accessibility considerations into policies, contracts, and public-facing initiatives. Collaborate with advocacy groups, community members, and external partners to address accessibility concerns, and oversee the prompt and equitable resolution of complaints and inquiries. Advance the City’s commitment to inclusivity by fostering collaboration, accountability, and continuous improvement in accessibility practices. This role holds sole responsibility for ADA Title II coordination; supporting staff may assist with related documentation but do not serve in a coordinator capacity.	10%

Perform other duties as assigned.

Job Requirements

Bachelor’s degree in business, insurance, risk management, or a related field.

At least four (4) years of progressively responsible experience in risk management including insurance claims handling or closely related area.

Preferred Qualifications

Associate in Risk Management Public Entities (ARM-P).

ADA Coordinator (ADAC).

Certified Safety Professional (CSP).

Driver's License Requirements

Valid South Carolina Class D Driver's License.

Performance Requirements

Knowledge of:

Risk management activities such as risk identification/reduction, loss control, insurance, asset protection, employee safety, workers’ compensation programs, etc.

Claims handling, investigations, negotiations, processing techniques, and budgetary practices and controls.

Pertinent federal, state, and local laws, codes, and regulations (OSHA, CDC, SCDHEC, Workers’ Compensation, ADA, MMSEA, etc.).

Methods and processes used in acquiring information and evidence for claim adjudication, regulatory compliance, safety program development, and ADA compliance.

Contract law and contract document development.

Insurance underwriting principles and practices, and insurance program renewal processes.

Safety training and education principles and techniques.

Current trends and practices related to the use of technology in risk management, claims adjusting, loss control, data analysis, data reporting, and related activities.

Principles and best practices of customer service, including setting and meeting quality standards and evaluating customer satisfaction.

Ability to:

Assess workplace situations and hazards and recommend appropriate corrective measures or strategies.

Recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions.

Provide technical assistance, consultation, and education on risk management topics, both standard basic education and complex focused topics as needed.

Demonstrate strong analytical, research, and problem-solving skills.

Establish priorities for the completion of work in accordance with sound time-management methodology.

Develop and manage the budget for the Risk Fund and/or multiple programs and projects, including approving expenditures for payment.

Communicate effectively and build strong working relationships with individuals at all levels inside and outside the organization.

Use effective judgment and discretion in discussing and resolving issues.

Work cooperatively with others to achieve results.

Maintain excellent organization and attention to detail.

Handle complex situations requiring discretion, persuasion, conciliation, mediation, negotiation, or dispute resolution skills.

Regularly work within situations requiring confidentiality.

Regularly navigate contentious interactions where conflicting interests are present.

Participate in the development and administration of division goals, objectives, and procedures.

Read, analyze, and interpret claims files, insurance bids, contracts and agreements, DMV records, professional journals, financial reports, governmental regulations, and other documents relevant to departmental operations.

Make mathematical calculations and draw logical conclusions; work with fractions, percentages, ratios/proportions, and measurements.

Prepare clear, accurate, and professional reports, policies, correspondence, and email communications.

Operate equipment to include calculator, camera, level, and tape measure.

Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

Working Conditions

Primary Work Location: Office environment.

Protective Equipment Required: May be required in certain situations (e.g., field inspections, site visits).

Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Seasonal exposure to extreme temperature and wetness and/or humidity.

Physical Demands:
Frequently requires standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling/grasping, pushing/pulling, vision, hearing, twisting, and talking. Occasionally requires foot controls, bending, and crouching and stooping. Light strength demands include exerting up to 20 pounds occasionally, exerting up to 10 pounds frequently, or negligible amounts constantly.

Mental Demands:
Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work. Occasionally requires emergency situations.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City of Greenville (SC)

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