For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home and Hickory is the hub of a 365,000-metropolitan area. Hickory has outstanding school systems, recreation facilities, libraries, golf courses, theaters, art museums, and gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out www.myHKY.com for a virtual, interactive tour of the area, and www.hickorywellcrafted.com for a web portal all about Hickory and Life. Well Crafted.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

All offers of employment are contingent on the successful completion of a post-offer functional prework screen and a drug screen. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves, or others. All applicants are subject to a background check. Must possess a high school diploma or equivalent and a valid NC Class "C" driver's license.

Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support. This position serves as level 2 analyst on the IT Service Desk. This position troubleshoots desktops, laptops, mobile devices, or software applications. Performs upgrades and reimaging, sets up new workstations and relocates existing ones. When on call, respond to occasional after-hours calls from employees regarding critical technical issues.

Administers

Backup management system
Security Cameras
Access Control
Cloud and On-Premises Applications
System and network connectivity
Network security
RMS/CAD
Certificate Management
Printing
DNS
Document Scanning
Working knowledge and skills from a range of technologies to address work assignments
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware and to identify trends and make suggestions for technical modifications to solve future problems.
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction
Ability to document solutions that solve client problems and clearly presents these solutions.
Proven skill in installing, repairing, and maintaining complex computer hardware and software.
Ability to work independently on tasks, develops own work, schedules and monitors progress against defined parameters.
Demonstrates a customer orientation and effectively communicates verbally and in writing.

MINIMUM QUALIFICATIONS:

Any combination of education and/or experience equivalent to an associate degree with an emphasis in computer technology or related field and 2 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a mid-level is required. Associate Leve Microsoft/Cisco/Fortinet/PMP/ITIL certifications have preference.

SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of general instruction and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. Frequently changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all City departments.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.

WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

City of Hickory

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Systems Analyst-Information Technology