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About This Opportunity

Join the City of Hillsboro's Finance team as a Finance Technician – Utility Billing, where you'll play an essential role in delivering outstanding customer service while supporting the City's utility billing and business license programs. In this customer-focused position, you'll assist residents and businesses by establishing and maintaining accounts, processing payments and billings, issuing business licenses, and resolving account inquiries with professionalism and care.

What You Will Be Doing

Under the direction of assigned supervisor, the Finance Technician – Utility Billing performs routine technical level utility billing and business license work involving customer service, account creation, billing, and collection; as well as review, documentation, balancing and reconciliation of various customer and financial data. Due to the prominent customer-facing focus of this role, the Finance Technician must possess the ability to professionally interact with customers over the phone, in person and via email to address customer concerns, answer questions and assist with understanding of the City’s Utility Billing, and Business License processes.

Provides in-person customer service at front counter; processes account payments, creates and maintains customer accounts, answers phones and emails, and processes business licenses.
Enters data into system and verifies accuracy. Maintains files and databases - including customer account information, and general account information. Processes data and prepares documents, checks, reports, and/or journal entries.
Assists internal and external customers by answering questions and providing information regarding programs, services, policies, and procedures; researches, responds to questions, and resolves inquiries; assists customers in the completion of forms; and provides procedural guidance in the assigned area of responsibility.
Prepares correspondence, customer billings, and reports.
Manages records and information in any format, in accordance with applicable statutes, regulations, and city policies, guidance, and records retention schedules.
Receives, processes, and applies customer payments to applicable accounts.
Processes customer billings and adjustments.
Creates business licenses, processes business license renewals, and prints business license certificates.
Connects customers with Utility Assistance partners when needed.
Prepares daily department deposits.

Successful Candidate Will Have

Knowledge of:

Cash handling procedures and financial recordkeeping principles and reporting
Applicable local, state, and federal laws, rules, and regulations
Prior Utility Billing services, and procedures
City, state, and federal assistance programs
Bookkeeping principles

For full job classification details please click here.

Job Qualifications/ Requirements

High school diploma or GED; and three years of financial support related experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSE(S) / CERTIFICATIONS REQUIRED:

Valid, current Driver’s License and safe driving record

Application Limit

This recruitment will close after receiving 50 completed applications or on the posted closing date of 7/12/2026, whichever occurs first. Applicants are encouraged to apply early, as the posting may close without notice once the cap is reached.

Application Instructions

To ensure your application receives full consideration, please complete all sections of the online application thoroughly. Please note that Resumes and Cover Letters will not be accepted and should not be submitted in place of the completed application. Please see the guidelines below to successfully submit your application:

Include detailed information about your work experience, education, and relevant qualifications directly in the application. Taking the time to provide complete and accurate information helps the review panel fully understand your background and experience.
Please answer all supplemental questions thoughtfully and thoroughly. Your responses provide valuable insight into your qualifications and experience. They will help the hiring manager better understand how your background aligns with the needs of the position.
Incomplete applications will not be accepted.
Only Veterans’ Preference documents will be reviewed as attachments.

Why Work for Hillsboro?

At the City of Hillsboro, we’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.

When you join our team, you’ll enjoy:

Competitive pay with City contributions to PERS retirement
Comprehensive medical, dental, and vision coverage
paid time off for vacation, sick leave, holidays, and more
Deferred compensation match and HRA VEBA contributions to boost your future savings
City-paid life, AD&D, and long-term disability insurance
Extra perks like bilingual pay incentives and wellness reimbursements
Free TriMet annual Hop pass and SHARC recreation access for you and your family
Paid time off to volunteer in the community through Hillsboro Helps
Ongoing professional development and training opportunities
A supportive workplace that values work/life balance and employee wellness

To learn more about our robust benefits package please clickhere.

Commitment To Diversity

Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

City of Hillsboro

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Finance Technician - Utility Billing