Information Services Department

The Information Services (IS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.

The Position

Under close supervision, learns and performs a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment. Information Technology Technician performs entry and intermediate-level, routine work with clearly established priorities and procedures. Positions assigned to this classification must possess functional knowledge of the basic principles and theories required to perform the work.

The Information Technology Technician series consists of Information Technology Technician, Senior Information Technology Technician, and Lead Information Technology Technician. While the work may be similar, the distinction amongst levels is determined according to the complexity of the work assigned, the range of supervision needed, and the expertise required to perform the work at the designated level.

Information Technology Technician:

Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems
Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
Assists with routine system backups, upgrades and/or other hardware/software support activities
Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software
Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
Coordinates with manufacturers for all warranty services equipment
Performs asset inventory and prepares and maintains system documentation
Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software
Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems
Sets up audio visual and computer equipment in conference rooms and other locations for meetings

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Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Education:
High school diploma or equivalent certificate. College-level coursework (minimum 30 semester units) in computer science or other related field preferred. Associate’s Degree in computer science or other closely related field desirable.

Experience:
One (1) year of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software.

License/Certificate: A valid California Class C driver license with an acceptable driving record required by time of appointment and throughout employment.

Click here to view the full Information Technology Technician job description

In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we're looking for the "right person" to serve as Information Technology Technician for the Information Services Department.

APPLICATION AND SELECTION PROCESS

An on-line application must be completed in its entirety.
Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) - tentatively scheduled for - October 8, 2024.
Selection Interview
Background
Appointment

Click here to view the full Information Technology Technician job description

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INFORMATION TECHNOLOGY TECHNICIAN