The Finance and Utility Department oversees and directs the financial functions of the city and provides a variety of services to the citizens of Kelso. The Utility Billing Clerk is primarily responsible for processing and preparing all utility billing statements and reconciles all functions of the utility accounting system. It requires frequent contact by person and by telephone and a close working relationship with the department head and associates. The Utility Billing Clerk reports to the Finance Director and is responsible for collecting a major portion of the revenue for the Water, Sewer, Sanitation, and Storm water funds. The position incumbent works primarily in an office environment characterized by frequent deadlines, constant interruptions, and potential conflicts with customers.

Download information from the meter reader and verify accuracy of readings.
(Retrieve and process meter read data from handheld devices, ensuring accurate uploads and downloads in accordance with billing schedules.)
Verify billing data and calculations to ensure accuracy and compliance with utility rates.
Process mailing of utility bills using folder/stuffer machine.
Provide backup support to customer service by respond to inquiries received at the counter, by telephone, and from internal staff.
Process payoff requests..
Process final bills and refunds on closed accounts,
Process service orders.
Process account adjustments.
Calculate billings and prepare regular reports for submission to solid waste collection vendor.
Organize and manage utility records following the Washington State retention schedule.
Run month end receivables report for Finance Director.
Close the utility accounting at month end.
Process lien letters and file with the county.
Prepare and mail utility accounts receivable bills.
Run shut off notices for processing.
Perform research to identify qualifying customers eligible for deposit refunding.
Maintain and update Senior Citizen Rate Reduction records annually; handle new enrollments, renewals, and apply corrected rates as needed.
Perform other duties as assigned by the Finance Director.
Order supplies related to utility billing - invoices, envelopes, etc.

(Sufficient education, training and experience to demonstrate the attainment of the knowledge and abilities listed below):

EDUCATION

High School Diploma or GED from an accredited school.

EXPERIENCE

Two (2) years' experience in the clerical field with computer data entry, basic accounting, and minimum one (1) year experience in utility customer service. Supplemental experience in utility accounting principles and knowledge of utility ordinances and rates.
Must be able to demonstrate proficiency in Microsoft Word, Excel and office methods and procedures.
Any combination of education, work, or internship experience in public or private organizations that demonstrate attainment of the necessary Knowledge, Skills, and Abilities provided within the position description.

Ability to make arithmetic calculations rapidly and accurately while using a large volume of written and numerical data.
Ability to manage and prioritize work load and time.
Must be able to handle and stay within a strict schedule working independently and with limited supervision.
Ability to establish and maintain harmonious relations with the public under difficult situations.
Visual ability in reading and using large volumes of written and numerical data.
Customer service concepts and principles.
Effectively communicate in written and verbal form in the performance of duties and responsibilities.
Plan and organize daily activities and duties.
Ability to operate office computer including word processing, spreadsheet, photocopy machine, telephone, fax machine, 10-key calculator, typewriter, and folder/inserter/stuffing machine.
Maintain a positive work environment supporting fair and equal treatment for employees within Equal Employment Opportunity Guidelines.
Display initiative to resolve problems and capitalize on opportunities on the job.
Keep department head informed of work issues by maintaining quality communications.
Work to resolve issues of conflicting personalities and needs while being courteous and respectful.
Ability to cross train to perform other functions of the department.

SPECIAL REQUIREMENTS

Successfully pass a modified background investigation.
Occasionally lifting of up to 25 pounds of supplies and equipment.
Possess a valid Driver's license.

City of Kelso

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Utility Billing Clerk