Kennesaw, United States

| Posted on 08/14/2024*$4000 SIGN ON BONUS FOR POST CERTIFIED COMMUNICATIONS OFFICERS. $2000 PAID UPON COMPLETION OF ONE YEAR SERVICE AND $2000 TO BE PAID UPON COMPLETION OF SECOND YEAR OF SERVICE*

$500 SIGN ON BONUS FOR NON POST CERTIFIED APPLICANTS UPON COMPLETION OF PROBATIONARY PERIOD

General Overview

This is a rolling position, and candidates who are selected understand that hiring is based on the current vacancy in the 911 department.

The purpose of this classification is to receive and respond to incoming calls to the City’s emergency 911 communication system and to dispatch emergency service and/or law enforcement personnel as appropriate.

Job Responsibilities

Receives calls on the City’s emergency 911 system, including emergency calls, non-emergency calls, TDD calls, and language lines.For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems.For emergency calls, obtains information from callers and determines the appropriate agency to respond; contacts and dispatches appropriate agency; provides agency with information needed to respond and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts wrecker services and utility companies as needed.Logs incoming calls and dispatch information into an automated system; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities; records all officer calls, dispatch time, arrival time and completion time; files required documentation, requests and responses.Monitors a variety of radio frequencies; monitors weather radios; alerts field personnel to weather conditions; monitors other frequencies to communicate with law enforcement, ambulance, fire and other emergency services providers; provides information to and/or obtains information from field personnel regarding emergencies, incident scenes, directions, and status.Performs computer background checks and handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, warrants and summons; provides various information from computer database as requested by officers.Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries databases upon request; researches warrant information, driver’s licenses and tags; submits information to appropriate staff; and performs system backups and reboots servers as needed.Communicates with supervisor, City employees, the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.Prepares or completes various forms, reports, memos, spreadsheets, or other documents.Receives various forms, reports, weather advisories, incident reports, GCIC information, warrants, orders of protection, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintains an awareness of new equipment, procedures, trends and advances in the profession; participates in continuing education activities; attends shift meetings, workshops and seminars as appropriate.Operates a GCIC terminal, a personal computer, and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.

Requirements

KNOWLEDGE, SKILLS and ABILITIES:

Data Utilization

Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction

Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, And Materials Utilization

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude

Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude

Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning

Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning

Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

Physical Requirements

Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.

Minimum Qualifications

Performs other related duties as required.

High School diploma or GED; supplemented by some experience in customer service or a related field, data entry (25 wpm); or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. This position requires shift work, overnight, holiday and weekends hours.

Ada Compliance

Physical Ability:

Tasks require the ability to exert

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City of Kennesaw

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911 Communications Officer