The City of Lodi is seeking candidates for a Utility Billing Clerk/Deputy Clerk position. This is a full-time, non-exempt position with benefits and authorized hiring range of $25.48 - $32.38 per hour (commensurate with experience and qualifications). The Utility Billing Clerk/Deputy Clerk reports to the City Administrator and assists the Utility Billing Specialist/Deputy Treasurer with utility billing, record maintenance, and customer collections. This position also assists the City Clerk with records management, meeting agendas and minutes, elections, licensing, reception of customers and citizens, and general office functions.

The City of Lodi offers a generous benefits package to eligible employees. Eligible employees will contribute to the State of Wisconsin Retirement System (WRS) and be offered to participate in Wisconsin Department of Employee Trust Funds including Group Health Insurance (with/without dental); Life Insurance; Income Continuation Insurance; and Deferred Compensation benefits. Additionally, the City offers vacation time, sick leave, holiday pay, and paid parental leave.

To apply for this position, you must submit the following with this online City application:

Cover Letter
Resume

General Statement of Job
The statements included in the Position Description reflect, in general, the duties and responsibility of this position and are not to be interpreted as being all-inclusive.

Under the supervision of the City Administrator, this position assists with utility billing, record maintenance, and customer collections. This position also assists with records management, meeting agendas and minutes, elections, licensing, reception of customers and citizens, and general office functions.

Duties & Responsibilities

Maintain utility customer account records.
Assist the Utility Billing Specialist/Deputy Treasurer to generate, process, verify for accuracy, and mail utility customer bills.
Receive and enter utility and city payments.
Process credit card files
Assist with the disconnect process
Process move-in/move-out requests
Review billing data collection reports and resolve errors.
Dispatch service orders for field staff.
Assist with tracking installed, exchanged, and removed meters, and verify updates to the billing system.
Generate reports for field staff.
Perform utility-related duties in absence of Utility Billing Specialist/Deputy Treasurer
Greet the public, answer city and utility phone lines. Respond to inquiries or direct to the appropriate parties as applicable.
Respond to citizen, staff, and elected official inquiries.
Process incoming and outgoing mail.
Maintain city and utility records in compliance with the municipal retention schedule and respond to public records requests.
Draft, obtain signatures, and maintain records of contracts, agreements, ordinances, resolutions, proclamations, etc. Prepare agendas, attend, and prepare minutes of meetings. Schedule meetings as required.
Assist City Clerk with election administration.
Assist City Clerk with administering licenses, permits, etc.
Assist City Clerk with processing and maintaining building permits.
Assist with management of reservations of meeting rooms and parks.
Collect tax payments.
Issue dog licenses.
Assist City Clerk and Mayor with appointments to various, Boards, Commissions, and Committees.
Maintain directory of appointed officials.
Maintain employee directory
Assist City Clerk with completion of municipal clerk related reports with the Department of Revenue and other agencies.
Provide administrative support to the City Administrator and City Clerk.
Conduct notary duties as needed.
Other duties as assigned.

Associate Degree in Accounting, Business Management, Public Administration or related field from an accredited college, and minimum of two years related work experience, preferably as a Deputy Clerk in a municipality and/or a Utility Billing Clerk for a utility; or any combination of training and work experience that would likely provide the required knowledge and abilities.
Must be bondable and possess or be able to obtain a Notary Public license, and a valid State of Wisconsin driver’s license.
Ability to obtain Certified Municipal Clerk status.
Capable of obtaining certification in election responsibilities.
Competent in the use of Microsoft Office products.
Ability to learn other applications including, but not limited to: utility billing, election administration, accounting, website, social media, property tax, pet licensing, GIS.
Strong interpersonal skills, organization and communications skills including the ability to establish and maintain working relationships with the public, coworkers, and elected officials.
Ability to maintain records efficiently and accurately.
Must be able to behave in a non-partisan fashion and maintain neutrality when interacting with the public in an official capacity.
Ability to read, interpret, and comply with policies, ordinances, regulatory guidelines, and Wisconsin State Statutes.
Skilled in problem solving and basic accounting functions including, but not limited to, cash receipting.
Carryout job responsibilities with limited direct supervision.

Tools and Equipment Used

Personal computer and standard office equipment
Voting machines (including accessibility and tabulator)

Confidential Data

This is a confidential position requiring discretion in many areas of responsibility
Maintains confidentiality of utility customer information
Maintains secure log-ins for multiple websites used in the daily business activities of the city and utilities

Essential Physical Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and review, evaluate, and prepare a variety of written/printed documents and text materials
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate standard office equipment and personal computers
Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to add and remove files from file cabinets, attach cords to equipment and outlets, and sit for extended periods of time.
Ability to occasionally lift and/or move up to 20 pounds

Statement of Working Conditions
Work is performed primarily in an office setting. The noise level varies from quiet to noisy.

Position Accountability
Reports To: City Administrator
Supervision Exercised: None

Selection Guidelines
Formal application, rating of education and experience, oral interview, reference check, and job-related tests may be required. Selection procedures may include the administration of written skills examination or actual performance testing; the pre-screening of applicants; formal interviews; background and credit checks, and information verification.

Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

City of Lodi (WI)

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Utility Billing Clerk/Deputy Clerk