Description

The Museum Experience Leader provides curatorial, interpretive, visitor services, and operational support for the Lynchburg Museum System (“LMS”), Lynchburg Museum Foundation (“Foundation”), and Office of Economic Development and Tourism (“OEDT”). The Museum Experience Leader works with other museum staff members and volunteers to ensure effective and efficient daily operation of the Lynchburg Museum at the Old Court House and Point of Honor. This is a part-time position with paid time off benefits.

The Museum Experience Leader Is An Employee Of The City Of Lynchburg (“City”) And Reports Directly To The Museum Director. This Position Helps To Fulfill The Missions And Visions Of The City, LMS, Foundation, And OEDT

CITY OF LYNCHBURG

To deliver services to City residents, workers, and visitors in an efficient, effective, and equitable manner and to build a stronger community

LYNCHBURG MUSEUM SYSTEM

To collect, interpret, preserve, and share the history and culture of Lynchburg, Virginia, and the surrounding area

LYNCHBURG MUSEUM FOUNDATION

To conduct activities to support and assist the growth and development of the Lynchburg Museum System

OFFICE OF ECONOMIC DEVELOPMENT & TOURISM

We believe that LYH is one of the best small cities in the

country. Every resident and business has the opportunity

to thrive in LYH.

Essential Duties

Essential Duties And Responsibilities

As a member of the City of Lynchburg’s official public history office, the Museum Experience Leader (“MEL”) helps to facilitate meaningful connections between the Lynchburg community and local history. The MEL designs and implements experiences for local visitors, tourists, and students that are both engaging and educational. As an employee of the Office of Economic Development & Tourism, the MEL helps to promote the Hill City as an attractive destination to both residents and tourists.

Candidates must be strong writers, have excellent verbal communication skills, and demonstrate a high level of proficiency with computers, digital media, and technology.

Artifact and Archival Collections

Assist with curatorial tasks and collections maintenance, including computer inventory (collections management system) and digitization
Conduct independent historical research using primary and secondary sources
Write exhibit labels, blogs, articles, and reports as needed
Assist with light cleaning duties

Interpretation and Education

Create educational and interpretive content for audiences of all ages and backgrounds based on best practices
Engage diverse audiences in a variety of formats and platforms, including new digital outreach initiatives
Give guided tours to visitors, including school-aged children
Develop interpretive programming for students based on Virginia SOL’s
Design experiential learning activities for diverse audiences

Visitor Services

Provide exceptional customer service and display enthusiasm for Lynchburg’s culture and assets
Welcome visitors and communicate information enthusiastically, clearly, and effectively
Track and enter visitor information through Google Forms
Assist with special projects, including assembling information packets, fulfillment requests, and research

Daily Operations

Open and close museum buildings, including operating security systems
Greet and orient visitors as needed
Compile visitor data and complete regular visitation reports
Answer telephone and field voicemail inquiries
Operate point-of-sale system for merchandise sales
Assist with special events, off-site appearances, and facility rentals as needed

Additional Job Functions

Participate in professional development opportunities and continuing education
May be required to perform a variety of duties in support of high level organizational projects or as a back-up to other staff
Other duties to provide direct or indirect service to the citizens may be assigned.
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Special Note: Regular work schedule includes some weekend and evening hours.

Work Habits, Attitudes, And Interpersonal Skills

Comfortable discussing sensitive historical topics
Work well individually with minimal supervision and as part of a team
Respond with decorum in stressful situations (e.g., angry or upset visitors, last-minute schedule changes)
Speak effectively and comfortably in public
Demonstrate excellent communication skills within a team environment
Focus on problem solving and conflict resolution
Exhibit common courtesy, treat others with respect, and understand the effects of individual actions upon other
Follow through, resolve, and seek feedback regarding questions, requests and/or complaints in a timely manner
Demonstrate effective time management and prioritization of workload
Use analysis and interpretation to make decisions requiring selection of best options among alternatives
Show continuous effort to improve methods, procedures, and techniques and streamline or simplify operations
Display original thinking, and develop creative and innovative approaches and ideas
Learn new skills and translate prior experience into new skills
Volunteer readily to help within team or department
Work effectively with diverse individuals and groups

PERSONAL ATTRIBUTES

Exceptional customer service skills
Flexible and adaptable in fast-paced and dynamic work environment
Highly motivated and takes initiative
Well organized
Resourceful in complex environments
Considerate and respectful
Collaborative
Trustworthy
Open to supervision and feedback

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

Minimum Education and Experience Required

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree from accredited college or university; some experience in history, museum studies, or teaching/education; or equivalent combination of education and experience
Intermediate Microsoft Windows 7/10 computer operating system skills
Intermediate Microsoft Office software skills, particularly Excel, Word, and PowerPoint programs
Intermediate proficiency with social media platforms Facebook, Twitter, Instagram, and YouTube

Additional Requirements

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Employees in full-time positions are eligible for the following benefits:
- Medical, dental, and vision coverage
- Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
- Life insurance at no cost to the employee
- Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
- Eligibility for parental leave and tuition assistance
- Paid Time Off
Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

City of Lynchburg

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Museum Experience Leader