The Utility Billing Specialist is responsible for clerical and accounting work performed in the municipal utility portion of the Finance Department. The team member in this position is responsible for maintaining the city’s utility billing records and accounts, cash receipts, and customer service. Work projects may need to be produced promptly, and other office tasks may need to be done as necessary

Essential Functions:

Duties include, but are not limited, to:

Assists with maintenance of utility records for the city’s sewer and water utilities; processes billings.
Receives utility payments and other revenue payments; posts in Cash Receipting program to General Ledger.
Performs utility account collection activities with authority to negotiate adjustments in balances owed.
Processes open and close requests for service forms.
Prepares monthly meter reader books and assists readers in obtaining accurate information.
Provides reception services at city hall by answering telephone, fax machine, public works cell phones, and personal inquiries.
Produces letters, memoranda, reports, tabulations and other materials as requested.
Sorts and files correspondence, checks, vouchers, and other materials numerically, alphabetically, or by other prescribed methods.
Assists in the maintenance of records and files.

Typical administrative practices and processes associated with local government offices or functions, or possess the ability to acquire and put such knowledge into practice.
General computer operations, specifically familiarity of Microsoft Office software.
Office machines, such as scanners, computers, copiers, and fax machines; and office practices and procedures.
- Able to maintain a pleasant and courteous demeanor working in a fast-paced environment.
- Establish and maintain an effective working relationship with all levels of management, City officials, vendors, other employees, and the general public.
- Communicate effectively in person, by telephone, and by e-mail with all levels of management, City officials, vendors, other employees, and the general public.
- Meet deadlines and perform multiple tasks under pressure
- Effectively respond to a stressful or high-pressure environment.
- Work in a multi-task environment.
- Basic ability to read and requires the basic knowledge of grammar and spelling.
- Basic mathematics in order to calculate fees, work hours, and sufficient math to complete reports and basic bookkeeping skills.
- Able to perform multiple tasks efficiently and apply knowledge of procedures to fulfill essential job duties.
- Ability to organize, prioritize, and carry out office work with minimal supervision.
- Maintain a professional appearance and attire.

City of Manor

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UTILITY BILLING SPECIALIST

UTILITY BILLING SPECIALIST