Under the supervision of the Assistant Finance Director this non-exempt position greets the public, receipts payments, balances cash drawers, generates reports, connects and disconnects customers, issues monthly bills and disconnect notices, assists with bill collection, and provides customer service to the public and customers. Work is performed under the general direction of each department director. Computer Related Activities

Connects new customers and disconnects exiting customers, assuring accuracy. Transfers deposits and customers’ changing locations.
Issues monthly disconnect list for delinquent bills, assuring compliance with City policies.
Prepares and mails delinquency notices, and contacts delinquent accounts by telephone if time is available.
Sends delinquent final water bills and attempts to locate and collect from customers.
Generates work orders relating to offs, ons, re-reads, etc, assuring accuracy and timeliness. Runs service orders, status reports, and purges.
Adds new utility meters and meter change-outs for new and existing locations.
Enters new services and addresses for new residences.
Maintains other clerical operational details.
Reviews alerts and reports from radio-read meter system software and follows up on issues.
Calculates and prints monthly utility and final bills.
Prints a monthly billing register to create and maintain a legal and permanent record, assuring accuracy and timeliness.
Prepares the ACH’s for bank bills, posting to customer accounts.
Receives payment by cash, check, credit cards, vouchers, or automatic debits.
Issues receipts, refunds, credits, or change due to customers.
Assists customers by providing information and resolving their complaints.

Financial Activities

Applies deposits to final bills.
Posts deposits to the appropriate customer, assuring accuracy and timeliness.
Assists with bad debt collection activities. Implements the established collection process. Documents thoroughly.
Responds to requests by immediate supervisor in an accurate, professional, complete, and timely manner.
Receives remittances and posts to system, assuring accuracy, timeliness and compliance with proper financial controls.
Receipts revenues from a variety of sources – City Clerk, Public Works, Administration, Mozingo, and Parks and Recreation.
Performs daily reconciliation of the cash drawer, prepares report to which cash is reconciled, determines errors and makes adjustments.
Reviews sewer average rates for utility customers to determine reasonableness or if there is an underlying error in the rate calculated.

Phone and Coverage Related Activities

Provides information as requested. Takes messages and/or routes callers to appropriate party.
Responds to customer inquiries and concerns both in person and over the phone, consistently demonstrating professionalism, courtesy, and a commitment to positive public relations for the City.
Takes initiative for follow-up activities related to customer or staff requests.

Miscellaneous Activities

Provides services at the counter, obtains information, collects deposits as necessary, and makes service orders regarding customer requests, assuring accuracy, timeliness, and the best PR for the city.
Assists in collecting funds for sewer taps and meter parts, and maintains an ongoing record.
Responds to requests for information from various City departments, and composes and distributes letters of credit as requested.
Provides back up for other personnel as needed, assuring accuracy and professionalism.
Establishes list of accounts to be left on in landlord’s name.
Communicates with customers in person, by phone, and through written correspondence. Responds to questions, provides information regarding City policies and services, and addresses customer concerns and complaints while consistently demonstrating professionalism, courtesy, and a commitment to positive public relations for the City.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. REQUIRED EDUCATION and/or EXPERIENCE:
High school diploma or G.E.D.; six months to twelve related experience or training; or equivalent combination of education and experience.
PREFERRED EDUCATION and/or EXPERIENCE:
Associate's degree or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment.

City of Maryville (MO)

New Jobs

Utility Billing Clerk