To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential duties are not necessarily listed in priority order.

Oversees daily IT operations including network administration, cybersecurity, data integrity, voice systems, and hardware/software support. Coordinates all City websites, e-mail, and internet.
Develops, implements, and maintains information technology policies, standards, and procedures to ensure compliance with State, Federal, Criminal Justice Information Systems (CJIS), open records regulations, and other applicable requirements.
Plans, executes, and manages IT projects, including system upgrades, cloud migrations, cybersecurity enhancements, and implementation of new applications that support City service delivery.
Evaluates City technology needs; researched, recommends, and implements cost-effective solutions, equipment, and services that improve productivity and operational efficiency.
Manages and maintains disaster recovery, system redundancy, data backup processes, and incident response plans.
Oversees the procurement, licensing, maintenance, contract management, and vendor relations for technology equipment, software, subscriptions, and service agreements. Reviews and approves technology purchases to ensure security, compatibility, and licensing compliance.
Provides leadership, training, and supervision to IT staff; prioritizes work assignments, sets performance expectations, and promotes professional development.
Collaborates with department leaders to understand operational needs, support specialized department systems (public safety, public works, finance, GIS, utility billing, permitting, etc.), and ensures interoperability of systems across the City.
Provides technical support and customer service to internal end user, including troubleshooting issues, resolving service requests, and providing training on systems and applications.
Develops and monitors IT budget, forecasts technology replacement cycles, and plans for long-term capital needs.
Ensures secure and effective use of cloud services, mobile technology, remote access tools, and digital platforms.
Establishes and reports on key IT performance metrics such as cybersecurity incidents, helpdesk response time, and project completion benchmarks.
Completes special projects and other job duties as assigned or required

Minimum Education and Experience

The requirements listed below are necessary to perform the essential duties of the position

Must possess a bachelor degree from an accredited college or university in information technology, computer science, or a closely related field is required
A minimum of five (5) years of working experience in the IT field is required
A minimum of two (2) years of supervisory or lead experience is required
Possess a valid state-issued driver’s

Other Qualifications

The qualifications listed below are preferred, but not required to perform the essential duties of the position. The absence of these qualifications on a candidate’s application does not preclude them from consideration.

Certifications:
- CompTIA Network+ and Security+
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- ITIL 4 Foundation
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
Experience working in local government.

The City of Middleton recognizes that candidates may bring a variety of backgrounds and experiences. An equivalent combination of education, training, and relevant work experience that demonstrates the ability to perform the essential duties, as determined by Human Resources, may be considered

Competencies

For successful performance in this position, the incumbent must demonstrate the following competencies.

Knowledge

Thorough knowledge of principles and best practices related to information technology management, network administration, cybersecurity, systems architecture, and enterprise infrastructure design.
Basic knowledge local government operations, service delivery functions, public safety technology requirements, and interdepartmental dependencies.
Thorough knowledge of Microsoft 365, Azure, Windows Server, Active Directory, virtualization platforms, backup/recovery systems, and enterprise network environments.
Thorough knowledge of cybersecurity frameworks, threat mitigation practices, data privacy standards, identity management, secure access controls, and incident response protocols.
Thorough knowledge of project management principles, procurement processes, contract negotiations, technology lifecycle planning, and capital budgeting.
Thorough knowledge of applicable federal and state laws, compliance requirements, CJIS requirements, data retention requirements, records management standards, and open records obligations.

Skills

Strong organizational and time management skills to handle to high volume of work, set priorities effectively, and adapt to shifting demands
Excellent written and verbal communication skills, complemented by strong customer service and interpersonal skills.
Collaboration skills to effectively work with others, fostering teamwork, clear communication, and creative problem solving
Expert level of proficiency in technology, including Microsoft Office, Adobe Acrobat, and other relevant software applications

Abilities

Ability to perform work duties under general supervision and operate within policy guidelines using independent judgment in achieving assigned objectives.
Ability to understand and apply state, federal, and local laws, regulations, and ordinance to ensure compliance with all work practices
Ability to demonstrate integrity, honesty, initiative, and respect while maintaining strict confidentiality in all aspects of work
Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to a supervisor.
Ability to maintain a valid, state-issued driver’s license.
Ability to establish and maintain effective working relationships with City appointed and elected officials, City employees, other governmental agencies, vendors, and the general public.
Ability to exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
Ability to be reliable, timely, and proactive in the completion of duties, meeting deadlines, and responding to inquiries

Work Conditions and Physical Demands

A regular, Monday–Friday, 40-hour work schedule is required for this position. This position participates in an on-call rotation that includes weekends and holidays and is required to respond to after-hour calls and emergencies as needed.. Remote work opportunities are available with supervisor approval.

Work is performed primarily in an office environment with occasional travel to meetings, work sites, or other locations.
Work will involve contact with the public, requiring effective communication and professional conduct.
Work may involve exposure to stressful situations, deadlines, or conflict resolution.
Work requires the ability to sit, stand, walk, reach, bend, stoop, and lift objects up to 25 pounds frequently and up to 75 pounds occasionally.
Work requires extended periods of standing or walking.
Work will involve operating standard office equipment (computer, telephone, copier, etc.).
Vision and hearing are required to perform essential functions and communicate effectively.
Work will require occasional climbing, operating equipment, or working in confined spaces.

City of Middleton

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Information Technology Manager