Description

Under the general direction of the Recreation and Cultural Services Director, the Recreation Supervisor performs complex administrative support activities, coordinates major departmental administrative functions and serves as the service operations lead. The position supervises staff and ensures accurate, efficient, and professional delivery or registration, facility scheduling, and public information services.

Essential Duties

Essential Duties And Responsibilities

Coordinates specialized departmental functions including contracted services, special event permits, co-sponsored events, staff scheduling, records management, budgeting support, publications, database management, and website support.
Coordinates activities and communication between the department and other City departments, external agencies, and the general public.
Supervises employees by assigning, prioritizing, reviewing, and monitoring workflow to ensure high quality work and effective service delivery.
Coaches and mentors’ staff, providing constructive feedback to support employee growth, accountability, and continuous learning.
Serves as the primary departmental resource for registration, reservation, and point-of-sale software systems.
Recruits, hires, trains, schedules, and evaluates full-time, part-time, seasonal staff, and volunteers.
Maintains departmental recordkeeping systems, including payroll, leave requests, expenditures, revenue tracking, facility rentals, and invoicing.
Prepares routine operational and statistical reports related to program registrations, facility rentals, revenue, and customer service activity.
Responds to incidents, complaints, and operational issues; assesses root causes and recommends or implements corrective actions.
Interprets and applies City policies, procedures, contracts, and applicable regulations.
Identifies efficiencies and coordinates administrative tasks to ensure effective and efficient facility operations and maintenance.
Assists with maintaining departmental software systems, including updates and compliance requirements; instructs and trains staff in proper system use.
Maintains and updates departmental Standard Operating Procedure (SOP) manuals and ensures staff adherence to adopted procedures.
Coordinates logistics and administrative processing for facility rentals and permitted events, including communication with applicants and internal departments.
Fosters a professional, collaborative, service-oriented, and improvement-focused team culture.
Performs the duties of subordinate staff when necessary to maintain service continuity.
Prepares and delivers presentations to community groups, public agencies, and the public; communicates with media to promote programs and services.
Attends and participates in professional meetings, trainings, and conferences to remain current on trends and innovations in parks and recreation.
Performs other duties as assigned.

Qualifications

Minimum Qualifications:

Bachelor’s degree in Parks and Recreation, Public Administration, or a closely related field.
Three (3) years of progressively responsible experience in recreation or community services including two years of administrative and supervisory responsibility, including staff training, scheduling, and performance management.
Pass a background check.
Licensing and Certification:
Washington State Driver License with a driving record acceptable to the City
Must possess or obtain within 90 days of hire: CPR, Standard First Aid, and AED certifications.
Certified Park and Recreation Professional (CPRP) preferred.

Knowledge of:

Recreation registration, reservation, and facility scheduling software systems.
Modern principles, practices, and trends in municipal recreation and community services.
Program planning, implementation, evaluation, and continuous improvement methods.
Facility operations, scheduling, safety standards, and risk management practices.
Public sector budgeting, purchasing procedures, and cost recovery concepts.
Contract development and administration.
Municipal boards and commissions coordination and support.
Talent management and staff development principles, including succession planning and professional growth.
Customer service best practices and conflict resolution techniques.
Internal controls, cash handling standards, and basic governmental accounting practices.

Skills And Abilities

Demonstrate an enthusiastic and empowering leadership style that fosters innovation, collaboration, and professional growth; builds trust through active listening and open communication.
Identify best practices and emerging trends; develops short- and long-range plans, goals, and priorities to support organizational success.
Effectively supervise, assign, train, coach, and evaluate staff to ensure consistent application of policies, procedures, and service standards.
Coordinate, plan, organize, and prioritize work in a dynamic, public-facing environment.
Prepare clear operational, statistical, and performance reports related to programs, staffing, revenue, and facility use.
Maintain strong attention to detail in scheduling, recordkeeping, and financial transactions.
Adjust effectively to changing priorities, service demands, and organizational needs.
Apply sound judgment, discretion, and effective conflict resolution techniques.
Support and advance organizational change and process improvement initiatives.

Supplemental Information

Position open until filled.

First Round Interviews will be held the week of March 9, 2026. This date could be subject to change.

Ideal start date tentatively set for April 1, 2026

The City of Mukilteo is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

We encourage workforce diversity.

Insurance

Medical Insurance

Choice of Regence or Kaiser Permanente

Employer pays 100% of employee's premium and 90% of dependent's premiums

Dental and Orthodontia

Delta Dental of Washington

Employer pays 100% of employee and dependent premiums

Vision

Vision Service Plan

Employer pays 100% of employee and dependent premiums

Employee Assistance Program

Employer pays 100% of employee and dependent premiums

Life Insurance

Long Term Disability Insurance

Wellness Program

Tuition Reimbursement

Leave

Other voluntary plans available

Paid Vacation

Progressive accrual beginning with thirteen days per year

Paid Holidays

Eleven paid holidays per year

Two paid floating holidays per year

Paid Sick Leave

Accrue eight hours per month

Paid Administrative Leave

Fifty-four hours per year

Investment And Retirement Programs

Washington State Department of Retirement Systems

457 Deferred Compensation Plans

Flexible Spending Account for Healthcare and Dependent Care

Additional

Flexible work schedules may be available

Free access to the Community Center gym

01

Do you have a Bachelor's degree?

02

Do you have progressively responsible office or customer service experience in a public-facing environment where you supervised, trained, or coordinated the work of other employees?

None
Three years progressive experience
Five years or more

03

Do you possess, or are you able to obtain by date of hire, a valid Washington State driver’s license?

04

Are you willing and able to work evenings, weekends, and occasional holidays as required?

05

Do you understand that this is an FLSA-exempt position that may require workweeks exceeding 40 hours without overtime compensation?

06

Do you have experience using registration, reservation, or point-of-sale software systems?

07

Have you participated in the implementation or major upgrade of a new software system?

08

Are you comfortable working in a fast-paced environment with frequent interruptions and changing priorities?

09

Describe a time when you handled a difficult or escalated customer situation. What steps did you take to resolve the issue? How did you balance customer needs with organizational policies? What was the outcome?

10

Explain how you have addressed an employee performance issue in the past. How did you balance coaching with accountability, and what follow-up steps did you take?

11

Provide an example of how you have trained, coached, or supervised employees in a customer service environment. How did you ensure staff understood expectations and procedures? How did you monitor performance and provide feedback?

12

Describe your experience tracking program or operational budgets. How have you identified efficiencies or opportunities to improve cost recovery? Provide a specific example.

13

What experience do you have using or administering software systems for scheduling, registrations, or financial transactions? Please identify specific systems you have used and your level of responsibility with them.

14

Describe how you organize and prioritize work when faced with competing deadlines and frequent interruptions. Provide a specific example.

15

Describe how you have used participation data, customer feedback, or financial information to improve a service or process. What data did you review, what change did you recommend, and what was the result?

16

Give an example of a process or workflow you improved in a previous position. How did you identify the problem, implement change, and measure success?

Required Question

City of Mukilteo

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