Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice. The first review of applications will be on March 24, 2026.

Join a collaborative team that cares as much about people and public servanthood as you do. The City of Ontario Human Resources / Risk Management (HRRM) Agency is seeking a self-driven, motivated and talented Risk Management professional passionate about growing in a professional environment and playing an active role as a contributor to the rapid growth in the development of the City. This professional will play a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire.

Our team seeks to work with enthusiastic individuals who will provide unique perspectives in finding innovative solutions to complex administrative and human resources/risk management issues. Under the direction of the Risk Management Administrator, the Risk Manager manages and administers the City’s comprehensive risk management and safety programs in support of the City's goal to be the employer of choice. Projects and assignments will include providing oversight and strategic leadership of the City’s risk management program, including workers’ compensation, general liability and insurance programs, claims administration, loss prevention initiatives, and the City’s safety and training program, while collaborating with the City’s third-party administrators and overseeing staff responsible for day-to-day program administration, as assigned. The position will also work with departments to identify, assess, and mitigate organizational risks, ensure regulatory compliance, and support policies and procedures that promote a safe work environment and reduce the City’s overall exposure to risk.

The ideal candidate will possess outstanding analytical and supervisory skills with the drive to continuously assess and improve the efficiency and effectiveness of services provided; have the innate ability to take initiative and prioritize multiple conflicting demands in a high-pressure environment; demonstrate support for team efforts by readily accepting a variety of tasks, responsibilities, training opportunities, and going the "extra mile." This candidate will also have exceptional communication and interpersonal skills along with being resourceful and adaptable while demonstrating problem solving skills leading to sound judgement and quality decisions. The successful candidate will be passionate about the field of Risk Management/Human Resources and will embody the Department's mission and vision as well as the qualities of a "Five Tool Player"- Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy– Empathy, Respect, and Problem Solving.

The following procedures will apply:

The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.

Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

THE HUMAN RESOURCES/RISK MANAGEMENT AGENCY

The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on-going growth and evolution of the City of Ontario’s workforce and community.

Divisions:

Service Teams - Risk Management - Benefits and Class & Compensation - Administration

Agency Mission: Build a world class team by connecting people to purpose.
Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.
Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion ("EDI"); Integrity and Resiliency.
Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership,Meaningful Communication, Teamwork, Service Excellence and Quality Results.
Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2025 State of the City video by clicking on the link below as well as the other links to learn more about the City:

State of the City The Ontario Plan

Smart Ontario Downtown Ontario

The essential functions typically performed by the Risk Manager include the following:

Plans, manages, and administers the City’s comprehensive Risk Management and safety programs, including self-insured retention, excess and commercial insurance coverage, workers’ compensation, general liability, safety, loss prevention, and claims management activities.
Monitors and evaluates performance metrics, trends, and outcomes for risk management, claims, and safety programs; analyses data and prepares recommendations to improve effectiveness, reduce losses, and support informed management decisions.
Participates in the development, implementation, and evaluation of division goals, objectives, policies, procedures, and priorities; ensures alignment with City-wide strategic objectives, legal requirements, and public-sector risk management.
Plans, supervises, and directs the work of assigned staff, including work assignment, employee selection, performance evaluation, and employee development; recommends and administers discipline in accordance with City policies and procedures; and promotes a professional, accountable, service-oriented work environment.
Reviews, evaluates, and approves analytical work performed by Risk Management staff, including claims analysis, safety assessments, insurance reviews, policy interpretations, reports, and recommendations prior to implementation or department head review.
Serves as the City’s subject-matter expert on risk, workers’ compensation, liability, insurance, safety, and loss control matters; advises leadership, department heads, and staff on complex and sensitive risk management issues.
Oversees the investigation, analysis, and administration of high-exposure and complex workers’ compensation and liability claims against the City; provides strategic direction regarding investigation, adjustment, defense, and settlement of claims; coordinates with third-party administrators, insurers, and excess liability pools, with final review and approval by the Executive Human Resources/Risk Management Director as required.
Represents the City on excess liability pool boards, interagency groups, and professional organizations; participates in meetings and communicates key outcomes and recommendations to City leadership.
Oversees the use and integrity of claims management systems and reporting processes, ensuring accurate data entry, financial tracking, and compliance with internal controls; reviews trend analyses and directs corrective or preventative actions as necessary.
Directs the development, implementation, and monitoring of loss prevention, safety wellness, and risk reduction programs designed to reduce the frequency and severity of employee injuries, property damage, and liability exposure.
Coordinates risk management activities with City departments, consultants, brokers, and third-party administrators to ensure consistent communication, accountability, and service delivery.
Reviews contracts, agreements, and procurement documents to verify appropriate insurance requirements, coverage limits, endorsements, and indemnification provisions to adequately protect the City’s interests.
Oversees Citywide risk and safety compliance programs, including Drug and Alcohol Testing, DMV Pull Notice (EPN), DOT requirements, and Commercial Driver’s Licensing programs; ensures regulatory compliance and timely reporting.
Provides oversight during interactive processes, reasonable accommodations, and industrial disability retirements within assigned areas, ensuring legal compliance and consistency across departments.
Oversees Citywide risk and safety training programs; coordinates with consultants and in-house instructors; evaluates training effectiveness and ensures documentation and compliance tracking.
Participates in the preparation and administration of the Risk Management budget, including forecasting, expenditure monitoring, claim funding, and financial reporting to third-party insurance administrators.
Interprets and communicates risk management policies, procedures, and programs to employees, management, and the public; responds to complex inquiries, complaints, and sensitive situations with professionalism and discretion.
Provides administrative and operational support to the Risk Management Administrator, ensuring continuity of operations during absences or peak workload periods.
Job responsibilities may require travel.
Performs related duties as assigned.

Education

Bachelor's degree from an accredited college or university in Human Resources Management, Risk Management, Organizational Development, Public Administration, Business Administration, or a related field.

NOTE: Proof of education must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Five years of increasingly responsible professional-level experience in a variety of areas related to Risk Management, Safety and/or Workers' Compensation, including two years of recent supervisory experience.

Desirable

Master’s degree in risk management, human resources management, public administration, business administration, or a closely related field. Professional certifications in Risk Management or a related field. Relevant experience in a public-sector setting is highly desirable.

License

A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account; otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will NOT substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in disqualification from the selection process.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, partial information, or AI-generated responses may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources/Risk Management Agency or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.

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