Under general supervision, the Library Technician assists patrons in using library resources and performs paraprofessional and advanced clerical work. This position supports the library’s mission to meet the community’s informational, educational, and recreational needs by helping patrons locate materials and overseeing circulation of valuable or rare resources. The role requires accuracy, initiative, and resourcefulness, and may include operating the library in the absence of the Library Director. Duties must be performed in a manner that reflects positively on the City and Department.

The Library Technician handles a wide range of public-facing and technical tasks with an emphasis on excellent customer service. Responsibilities include cash handling, data entry, recordkeeping, tracking statistics, and assisting patrons with library equipment, computers, resources, and information requests. Work generally follows standardized procedures, with occasional moderately complex tasks. Duties may change to meet evolving needs; this description is not intended to list all responsibilities. Duties and responsibilities may be performed with or without reasonable accommodation.

Provide circulation desk services, including check-in/out, assessing returned items for damage, registering patrons, maintaining records, collecting fines, and resolving account issues.
Assist patrons in locating materials and using the catalog, databases, and other resources.
Provide Reader’s Advisory and Reference services.
Respond to in person, phone, and email inquiries, referring complex questions to appropriate staff.
Support patrons with personal devices and library technology, including troubleshooting hardware and software issues, and guiding them through online forms, applications, and digital services.
Maintain a welcoming, safe, and respectful environment, following established procedures for handling disruptions and potential hazards.
Uphold library policies, including the Computer and Internet Usage and Patron Code of Conduct policies, in daily work and clearly explain them to patrons as needed.
Mend books and multimedia using Azuradisc, CoverBind, and other tools.
Shelve materials, read shelves for accuracy, and locate missing or problem items.
Assist patrons with public computers, printers, copiers, scanners, and other library equipment.
Open and close the library, securing cash and valuables, turning equipment on or off, and ensuring building security.
May oversee library operations for up to four hours.
Assist with special projects as assigned, which may include tasks like writing book reviews, creating displays, preparing craft kits, designing promotional materials in Canva, and updating the library’s website.

High school diploma or equivalent required; college coursework or degree preferred.
At least two years of customer service experience preferred; prior library work desired.
Familiarity with library practices, procedures, and terminology.
Familiarity with the Dewey Decimal Classification scheme.
Experience with using an Integrated Library System, online databases, and an Online Public Access Catalog.
Strong oral and written communication skills, with the ability to listen actively and respond appropriately.
Maintain privacy and confidentiality of patron records and sensitive information.
Able to work both independently and collaboratively.
Able to operate standard office and library equipment and software.
Skilled in troubleshooting technology and software issues.
Able to multitask, shift priorities, and adapt to changing needs in a busy environment.
Handle money, data entry, and recordkeeping with accuracy.
Comfortable teaching patrons how to use technology, library equipment, and library resources.
Able to understand and carry out both oral and written instructions.

Hiring for one part-time position with the following fixed weekly schedule: Tuesdays, Wednesdays, and Thursdays from 2:00-6:15, and Fridays and Saturdays from 12:00-4:15. This schedule cannot be adjusted.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PERSON(S) ASSIGNED TO THIS POSITION. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES AND SKILLS REQUIRED OF PERSONNEL IN THIS POSITION. ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.

City of Palmer

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Library Technician