The Tax Compliance Technician is a non-exempt position under the direction of the Tax Audit Manager. The Tax Compliance Technician enforces the licensure, collection, and payment of city-collected taxes from licensed and unlicensed businesses and carries out a variety of tax delinquency collection processes. This position performs a range of duties in a busy tax office from complex tax ordinance analysis to taxpayer consultations to making high volume compliance calls daily. Expectation of 40 compliance calls in a day. The workload intensifies significantly during peak tax return due dates. Intake and data gathering efficiently on non-compliant tax accounts. High volume filing of tax returns under strict deadlines into tax system.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

ESSENTIAL FUNCTIONS:

Reviews taxpayer accounts to determine failure to comply with appropriate ordinances and regulations
Researches and gathers evidence, prepares records and reports for the Tax Audit Manager pertaining to court and enforcement actions
Keeps records of violations and follows up to ensure taxpayer cures violations
Performs enforcement duties in accordance with established laws, policies, and procedures
Issues violation notices, summons and complaints, and may testify in Municipal Court

Investigates businesses within the city to ensure all are properly licensed
Contacts delinquent taxpayers to collect late payments and assessments by phone and in person at business locations
Researches and applies fundamental principles of city’s tax code and regulations
Prepares and reviews tax delinquency reports on a monthly, quarterly, and annual basis to analyze trends and identify businesses that meet collection action criteria
Educates taxpayers and promotes compliance with the City Sales and Use Tax Code by contacting delinquent taxpayers and following established legal remedies
Performs receipt processing for various sources of revenue and performs data entry
Evaluates procedures and processes to maximize efficiency
Coordinates tax remittance for special events and reconciles special event payments
Receives, posts, and reconciles payments
Assists tax audit staff with sales tax audit work, including researching, analyzing, auditing, reporting, processing, surveying, coordinating, recording, customer service, and maintaining sales tax records and information
Calculates taxes, penalties, and interest owed
Accepts new work assignments and schedules work load to meet the needs of the organization
Keeps supervisor apprised of issues and concerns within the organization
Accepts constructive input and implements suggestions for improvement
Follows through on commitments and notifies supervisor when unable to meet deadlines
Promotes a culture of safety in the workplace and reports safety hazards when observed
Creates an inclusive environment by acknowledging the differences, perspectives, and ideas of others

IMPORTANT FUNCTIONS:

May perform duties of similar classifications of an equal or lower pay grade as required
May identify potential audits
May assist other departments in ensuring vendors, suppliers, or contractors are licensed and compliant
May assist in coordinating material for oral presentations
May assist in determining filing requirement change requests with auditor

PHYSICAL REQUIREMENTS:
The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:

Must have ability to lift and move files and supplies weighing up to 45 pounds
Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing
Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis
The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers
Employees will be required to drive to businesses to meet with taxpayers

Strong critical thinking and conflict resolution to include active listening skills
Superior analytical, investigational, and organizational skills and abilities
Ability to maintain a high level of confidentiality and integrity to handle sensitive or stressful situations with tact and diplomacy
Ability to work successfully with and provide good customer service to supervisors, other City employees, the public, and other agencies
The ability to accurately input large amounts of financial data
Attention to detail: accuracy is paramount in tax data entry where a small error can result in significant financial or legal problems
Ability to explain ordinance or regulation provisions to other City personnel and the general public
Ability to plan, organize, prioritize, and handle many projects in different stages of completion (multi-task) and anticipate department needs
Proper business English usage, spelling, punctuation, and grammar
Effective written and verbal communication is necessary for explaining complicated tax laws to taxpayers and city departments. Concise, understandable communication is required
Knowledge of and ability to use modern office equipment to include computers, printers, photocopy machines, scanners, multi-line telephone systems, fax machine, printing calculator, and other specialized office equipment
Strong computer skills to include word processing, spreadsheet, presentation, communication, and research applications such as Microsoft Word, Excel, Microsoft Outlook, internet browsers, and other various software programs
Skill and ability to deal diplomatically with the public in adverse situations
Ability to establish and maintain effective working relationships with those contacted in the course of work
Ability to operate a motor vehicle, distinguish directions, and ability to follow all City and State traffic laws
Knowledge, skill, and ability to successfully perform the essential duties of the Accounting Tech IV classification
Ability to perform all the job duties in a safe manner
Working knowledge of general accounting principles
Knowledge of and ability to perform basic mathematical calculations, which include basic arithmetic, division, multiplication, and rudimentary statistics

In addition to the knowledge, skills and abilities listed above, this position requires the following:

A high school diploma or GED
Four (4) years of increasingly responsible experience in general office work to include collections or legal or compliance or financial record-keeping duties.
A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment
- License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification.
- During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license.

PREFERRED QUALIFICATIONS:
Experience in debt collection, summons server, or financial record-keeping duties.

SPECIAL CONDITIONS OF EMPLOYMENT:
The duties in this classification are primarily performed indoors, in a comfortable office environment. The incumbent must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. The individual will be frequently exposed to periods of demanding activity and high mental stress. Incumbents must be willing to work additional hours or overtime including some evenings and weekends. The incumbent will be required to drive to training events and/or meetings with taxpayers. The position requires a great deal of interpersonal communication with City employees, the public, and outside agencies.

All required licenses and certifications listed above must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.

Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.

BENEFITS:

The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.

CIVIL SERVICE EXAM: February 24, 2026

Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.

City of Pueblo

New Jobs

Tax Compliance Technician