The Community Relations Coordinator for Raleigh Water will play a crucial role in fostering strong relationships between the City and its residents. This position will be responsible for overseeing various community relations initiatives, including education, outreach, and volunteerism. The ideal candidate will have a proven track record in community engagement, a passion for educating students, residents and colleagues, and a deep understanding of the local community.

Community Engagement:

Develop and implement comprehensive community engagement strategies to enhance communication and collaboration between the City, merger communities, and residents
Coordinate community outreach programs, events, and initiatives to promote Raleigh Water’s initiatives and foster a sense of belonging
Serve as a liaison between Raleigh Water and community organizations, ensuring effective communication and collaboration
Identify and address community concerns and needs, working closely with relevant departments to develop solutions
Recruit, train, and manage volunteers to support Raleigh Water’s community relations initiatives

Public Relations:

Manage Raleigh Water’s social media presence and online reputation
Post informative materials to the City of Raleigh website concerning local water related current events

Community Relations:

Receive, investigate and coordinate responses to citizen concerns, inquiries and complaints
Serve as designated ADA coordinator and compliance resource
Work with residents, community leaders, neighborhood associations and representatives to provide education and facilitate utilization of City-provided community services and resources
Recruit and coordinate volunteers for project or program support, pair volunteers with project duties based on skills, abilities and interests, and provide training and supervision of volunteer activities
Manage plant and control activities including herbicide application in support of invasive plant management program
Coordinate environmental education and outreach events and volunteer activities
Perform site visits on occasion and monitoring City-owned land conservation projects
Implement water shortage response plan based on drought stage status

Education and Experience:
Associate’s degree in a related field and two years of neighborhood outreach, citizen participation or community development experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

Bachelor’s degree in urban planning or community development

Licensing and Certifications:

Valid North Carolina Class C Driver's License with a satisfactory driving, or ability to obtain within 60 days of hire. This position requires travel to offsite community engagement events

Knowledge of:

Techniques, methods, and materials for organizing, prioritizing, assigning and monitoring work
Business math concepts
Filing and record-keeping principles
Occupational hazards and applicable safety principles and practices
Uses and properties of supplies and equipment
Applicable federal, state and local laws, codes, and regulations
Customer service principles
Specialized equipment relevant to area of assignment

Skill In:

Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed
Providing direction to others in order to meet standards
Scheduling meetings and events, determining logistics and making required arrangements
Reviewing and resolving issues or providing appropriate resource referral information
Composing and maintaining basic original documents including reports, presentations, and correspondence
Performing basic original research, compiling and assembling data
Organizing tasks, meeting deadlines and prioritizing competing demands
Following directions and meeting standards
Providing attention to detail, proofreading, and error correction in assignments
Business math computations

ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); and moderate exposure to extreme temperatures and travel.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

City of Raleigh North Carolina

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Community Relations Coordinator