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The Utility Billing Manager is responsible for overseeing and coordinating all utility billing operations, including accounting, billing, rate administration, audits, and customer relations. This position independently manages complex and sensitive functions, collaborates with internal departments and external agencies, and provides high-level administrative and strategic support to the Director of Finance. The ideal candidate brings leadership, analytical expertise, and sound professional judgment to ensure accurate, efficient, and customer-focused utility services.

We currently have one vacancy in the Finance Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Manages, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
Manages entry of utility account billing data into computer system; inputs data pertaining to new customers, service charges; audits changes to accounts, data errors, and financial adjustments, or other data; verifies accuracy of information entered.
Coaches, trains, and motivates staff; coordinates and/or provides staff training; manages the employment and hiring process and employee relations for assigned area; manages the workflow and prioritization of assigned projects and takes appropriate corrective action when necessary; provides advice and counsel to staff; develops or assists with developmental work plans for staff; and makes recommendations and/or implements corrective actions, discipline and termination procedures as appropriate/necessary or as directed.
Manages and participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.
Represents the program by participating on committees and community organizations; Communicates with manager, employees, city departments, outside agencies, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Provides operational leadership to assure standards are met for productivity, efficiency, continuous quality improvement, customer satisfaction and teamwork; performs work within scope of authority and training, and in compliance with policies and quality standards; monitors assigned operations and assures compliance with federal, state, and local regulations and policies; interprets policies and procedures and assures the consistent application of rules and regulations; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; and incorporates new developments as appropriate and assigned.
Manages utility bills; calculates utilization/consumption data; manages and assists with utility bill generation, breakdown, separation, sorting, and mailing; compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; prepares or generates reports; maintains records.
Manages the preparation and administration of the assigned program budget; submits budget recommendations; monitors expenditures and identifies needs; reviews and approves reports, purchases, and payments according to established policies and practices; and makes recommendations and forecasts for future for staffing, equipment, materials, and supplies.
Assumes management responsibility for assigned services and activities of assigned area; Receives various forms, reports, correspondence, audits, work orders, logs, journals, invoices, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
Prepares or completes various forms, reports, correspondence, adjustments, performance appraisals, purchase requests, schedules, logs, or other documents; copies and distributes reports, forms, correspondence, and other materials; maintains file system of departmental records.
Oversees work activities to ensure safe work practices, work quality and accuracy; ensures compliance to applicable rules, policies and procedures; identifies and resolves staff deficiencies.
Responds and resolves difficult and sensitive customer inquires; performs customer service functions for residential and commercial customers; provides assistance and information related to utility services, accounts, billing and rates; examines bills to answer customer's questions pertaining to estimated billing, high billing, budget billing, user fees; research discrepancies and problems; initiates problem resolution; responds to routine questions, complaints or requests for service; makes necessary changes as required.
Researches and recommends improvements in billing technologies; provides technical assistance and keeps current on new technologies in the area of utility billing; represents the utility billing department in a variety of City meetings.
Supervises staff; plans, directs, coordinates, and reviews assigned activities and operations of programs; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved.
Performs other duties as required.

The following minimum qualifications are required to be met at the time of application.

Combinations of relevant work experience and education that are equivalent to the following are acceptable.*

Education:
Associate’s degree with course work in public administration, business administration, accounting, finance, or a closely related field

Experience:
Four years of finance administration experience including one year of administrative or supervisory responsibility.

*Bachelor's degree in public administration, business administration, accounting, finance, or a closely related field may substitute for one year of the required finance administration experience.

Required Licenses:
Must possess a valid driver's license or otherwise demonstrate the ability to independently get to and from multiple work locations as required.

To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by February 22, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Written Skills Test, Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows.

Training & Experience Evaluation (T&E) = 40%

Written Skills Test = 40%

Cognitive Abilities Test = 20%

Employee Personality Profile = Informational purposes only

Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on February 22, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Subject areas that may be included on the online written skills test include:

Accounting

Microsoft Excel Skills Simulation

Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
"See Resume" or "See above," etc., are not qualifying responses and will not be considered.
Changes or corrections to your responses cannot be made once your application packet has been submitted.
TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):
In the event of tie scores, candidates will be provided a rank preference in the following order:

City of Reno classified employees who are veterans
City of Reno classified employees who are not veterans
City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

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Utility Billing Manager