JOB REQUIREMENTS: The IT Manager oversees the City\'s technology

infrastructure and systems, manages IT-related contracts, and recommends

software, hardware, and new technology solutions. This role ensures

employees have reliable, efficient, and cost-effective IT services.

Responsibilities include providing end-user assistance, project

management, and supervising IT Staff. ESSENTIAL FUNCTIONS The IT Manager

is primarily responsible for the operation, maintenance, coordination,

and management of the City\'s IT infrastructure, including: Internet

connectivity City-wide software systems Mobile and wireless devices VoIP

telephone systems Computers and workstations Security cameras and access

control systems Network security OPERATION AND MAINTENANCE Serve as the

primary liaison to the contracted Managed Services provider,

coordinating tasks, tracking deliverables, and ensuring services are

completed in alignment with organizational priorities and timelines.

Monitor and maintain workstations, networks, and associated equipment,

diagnosing and resolving issues. Assign help desk tickets to IT Staff

and ensure timely resolution. Provide IT support to employees for

hardware and software issues. Monitor and enhance network and data

security; address breaches and recommend policies to mitigate risks.

Manage active directory updates for employee onboarding and

terminations. Deliver basic training and orientation for new staff. Stay

informed on IT trends and advancements. Develop and document standard

operating procedures. Serve as the primary contact for IT service

contracts. Provide periodic reports on network usage and system

performance. Administer and maintain City-issued cell phones, tablets,

and access control systems. Install and maintain security camera

networks and associated hardware. Develop, implement, and maintain IT

policies and procedures. PLANNING AND DEVELOPMENT Manage and coordinate

IT service and consulting contracts. Collaborate with City staff to

ensure consistent technology planning across departments. Recommend

budget allocations for City-wide technology purchases. Analyze,

evaluate, and recommend new technology solutions. FINANCIAL MANAGEMENT

Identify cost-saving opportunities within IT operations and budgets.

Provide recommendations on contract awards, equipment, and materials.

Prepare and monitor the Technology Fund budget, plans, and goals.

Interpret and analyze deviations in budgeted to actual expenses.

Maintain data and information for financial reporting. Oversee

purchasing and inventory management for City hardware, software, and

licenses. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: KNOWLEDGE,

SKILLS, And ABILITIES Expertise In Microsoft Windows Operating Systems,

SharePoint and Office products. Familiarity with CAT6 and fiber optic

network cabling. Experience with Supervisory Control and Data

Acquisition (SCADA) systems. Knowledge of VoIP telephone systems and

software. Proficiency in server systems, VMware, network switches, and

networking protocols. Familiarity with security camera systems, access

control, and audio/video recording technologies. Solid technical

background with an ability to give instructions to a non-technical

audience Customer-service oriented Effective verbal and written

communication skills. Awareness of social media and its integration with

IT systems. QUALIFICATIONS/EDUCATION and EXPERIENCE Minimum: Bachelor\'s

degree in computer science, information technology, or a related field.

Two years of progressively responsible experience. o A combination of

education and experience may substitute for a bachelor\'s degree. Valid

driver\'s license. Flexible schedule with availability for emergency IT

calls 24/7. Preferred: Microsoft certification. Three years of

supervisory experience. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online: https://www.rfcity.org/1002/Careers

City of River Falls

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IT Manager