JOB SUMMARY
Coordinates and performs a variety of customer service duties on behalf of the City's Utility Billing and Collections Department; responds to customer inquiries and requests; processes account transactions and utility payments; prepares daily bank deposits; and performs other related duties.

ESSENTIAL FUNCTIONS

Provides and coordinates customer service to the public; processes various types of account transactions including move-in's, move-out's, new service connections, and service disconnections; receives and posts utility payments to customer accounts.
Opens and processes utility payments and/or other account requests received by mail and drop box.
Insures processing of online request and faxes received for service connects/disconnects; contacts customers to request account deposits.
Prepares daily bank deposits, processes balance transfer/billing adjustments, and/or performs other routine accounting duties.
Miscellaneous:
- Processes large multi-payments for apartment complexes or other organizations as required.
- Monitors departmental website for service requests.
- Provides training to other customer service staff as required.
- Performs other routine and/or specialized duties relative to area of assignment as assigned.

DECISION MAKING

This position works under general supervision.

MINIMUM REQUIREMENTS

High School Diploma or equivalent is required.
Two (2) years customer service/clerical experience is required.
Must possess a valid Driver's License with an acceptable driving record.

CORE COMPETENCIES

Must be able to read and comprehend departmental policies; must have the ability to prepare and/or process utility payments, account documentation, and bank deposits.
Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, vendors, customers, and the general public.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 25 pounds rarely. Subject to standing, sitting, fine dexterity, vision, hearing and talking constantly; handling frequently; walking and pushing/pulling occasionally; lifting and carrying rarely.

Work Hours

8 a.m. – 5 p.m., M-F

FLSA Status

Non-Exempt

City of San Marcos, TX

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