We are looking for a member to join our Animal Services team who exemplifies our core values of integrity, teamwork, professionalism, customer experience and innovation.

JOB SUMMARY

Under the general guidance of the Animal Services Manager, plans, coordinates, and supervises the operations and activities of the City's Animal Shelter, setting a professional tone and environment; oversees and participates in the delivery of the safe and humane animal care and veterinary treatment in meeting the shelter's live outcome goals and to maintain a healthy population by reducing the spread of illness and disease; assists with animal services programming to reduce length of stay; conducts a variety of public relations and customer service duties; and supervises assigned personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Staffing and Oversight (personnel and assigned duties):
- Schedule, train, facilitate communication, and monitor staff and tasks related to animal sheltering and adoption; provide back-up support and perform staff duties on a routine basis.
- Interview, make hiring recommendations, provide regular employee performance reviews, resolve employee issues, and document coaching and disciplinary action.
- Liaises with veterinarians to coordinate medical care and herd health for shelter animals.
- Monitor and ensure the proper care, cleaning, feeding, watering, and health of animals; document animal illness and ensure timely updates to animal records and inventory.
- Ensure the safety of people and animals by providing proper training and tools for use in cleaning, interacting, and moving of animals.
- Select animals eligible for adoption, foster, rescue, and euthanasia; ensure an efficient flow of animals through the system to reduce length of stay and best utilize kennel space.
- Oversee the adoption process for safety, efficiency, customer satisfaction, and success.
- Ensure a professional environment for employees, customers, and volunteers.
- Respond to after-hours situations and emergencies as needed.
Management and Leadership (resources and collaboration):
- Maintain adequate supply and inventory of equipment, supplies, and uniforms.
- Work closely with the leadership team (Animal Services Manager and Protection Supervisor).
- Assist in developing and monitoring the budget; generate reports and proposals as needed.
- Assist with development of new or existing programs and procedures for the department.
- Maintain positive working relationships/contracts with external and internal organizations.
- Work with volunteers and create a welcoming environment; provide staff assistance for volunteer training, programs, and initiatives; celebrate volunteer successes and assist the volunteer coordinator with volunteer performance feedback and coaching opportunities.
Regulatory Compliance (facility and sheltering):
- Maintain compliance with State and local laws, rules, and regulations related to shelters.
- Identify and assist in the resolution of facility issues, repairs, and general maintenance.
- Ensure all animal records and facility documentation are accurate and up to date.
- Prepare for and assist with audits and inspections.
Public Awareness, Education, and Events (at the shelter and in the community):
- Oversee and participate in providing exceptional customer service and education to the public; answer phone calls, emails, and other inquiries.
- Ensure staff and volunteers greet and assist visitors to the fullest extent possible, including escorting them through the shelter for their purpose, and promoting all available animals.
- Seek opportunities to promote the shelter animals and pet overpopulation issues at community events and other public forums; professionally represent the organization in seeking advantageous partnerships with community businesses, vendors and individuals, including schools, youth groups, community organizations.
Miscellaneous:
- Participate in identifying animals in need of euthanasia; perform euthanasia.
- Manage, in the absence of the Animal Protection Supervisor and the Animal Services Manager, the Animal Shelter's quarantine and stray receiving/reclaim functions; coordinate the intake and release of quarantined and stray animals; record daily observations; document animal illness and treatment; monitor and maintain compliance with State quarantine policies.
Perform any other related duties as required or assigned.

MINIMUM REQUIREMENTS

Associate's degree in biology, Animal Science or related field; commensurate combination of experience and education in a related field may be considered.
Three (3) years progressively responsible experience working in an animal shelter environment, including two (2) years supervisory experience is required.
Valid Texas Driver's License with an acceptable driving record is required.
Texas Basic Animal Control Officer Certification required or must obtain within 120 days of hire.
Euthanasia Technician Certification required or must obtain within 120 days of hire.
Knowledge of municipal government and strong interpersonal and public relations skills are a must.
Working knowledge of Microsoft Office and Power Point.

PREFERRED QUALIFICATIONS

Bachelor's Degree in Biology, Animal Science or related field is preferred.
Experience as a Veterinary Technician/Assistant, Animal Control Officer, or related experience preferred.

JOB DIMENSIONS

Plan and design a wide range of public and animal services programs; organizational development and training for employees and volunteers.
Write reports, ordinances, regulations, procedures, memos, and policies.
Evaluations, receipts, reports, permits, policies, procedures and presentations.
Basic calculations needed to perform budgetary and accounting duties, to compile statistics and prepare reports.
Excellent communication skills needed to handle frequent citizen contact.
Must accurately articulate procedures, processes, and regulations to employees and patrons.
Ability to handle irate or distressed patrons in a calming manner.
Must maintain positive working relationships with City departments, outside agencies, volunteer organizations, contractors, vendors, and the general public.

PHYSICAL DEMANDS
Physical requirements include lifting up to 50 pounds rarely. Subject to vision constantly; hearing and talking frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, fine dexterity, bending, climbing, balancing and foot controls occasionally; kneeling, crouching, crawling and twisting rarely.

Working conditions involves exposure to variable weather conditions, aggressive and/or wild animals, zoonotic diseases, hazardous chemicals, wet floors, and hot water; must be able to perform manual labor associated with animal husbandry/control. Possible rabies exposure (pre-exposure vaccines & booster offered at city’s expense).

Safety Sensitive.

City of San Marcos, TX

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