Job Summary

Oversees and manages the operations, activities and staff of the Homelessness Prevention and Intervention (HPI) Division which includes developing and directing a range of City policies, programs, and services that address street homelessness and helps vulnerable members of the Santa Monica community remain stably housed. Coordinates with local and regional partners to develop and advance key policy recommendations and directs a range of programs and services that address street homelessness and help community members remain stably housed.

This recruitment shall remain open until filled. Applicants must apply prior to 5:30 p.m. on Thursday, April 17, 2025, to ensure initial consideration.

Representative Duties

REPRESENTATIVE DUTIES

Manages, plans, and coordinates programs for homelessness prevention and intervention to address the needs of unhoused individuals, seniors, persons with disabilities, and low-income community members.

Manages, plans, coordinates and organizes division planning efforts, including research and analyses of complex and often controversial issues including addressing homelessness and homelessness prevention.

Designs, leads, and implements community outreach efforts, including oversight of staffing of task forces, advisory groups, and commissions.

Develops and recommends new and revised policies and programs to meet community needs, including working with division, department and inter-departmental groups to design innovative and community-responsive initiatives for addressing homelessness and homelessness prevention, and supporting seniors, persons with disabilities, and low-income community members.

Oversees and manages staff overseeing the City’s contracts for HPI services, which includes developing and reviewing Requests for Proposals, developing funding recommendations, negotiating contracts, and providing technical assistance to staff supporting non-profit grantees.

Identifies and oversees the acquisition of federal, State, local and private funding for programs; ensures compliance with all applicable external funding requirements.

Manages staff who oversees the monitoring, evaluation and implementation of a range of federal, State and local legislation impacting HPI services.

Create, strategize, and execute marketing campaign and communication plans to share messaging internally and externally about the work to address and prevent homelessness and to elevate knowledge of community members related to the City’s efforts to address and prevent homelessness, including upstream interventions.

Selects, trains, and supervises Division administrative and front-line staff; implements personnel policies and procedures, develops and implements staff development and training activities in collaboration with the Director and in accordance with Departmental policies.

Ensures effective programming through measurement and analysis of data and reporting systems.

Prepares and administers the division’s budget and other operational budgets and projects and monitors any revenues.

Prepares and/or reviews and edits a variety of reports, including staff reports and proposed policy documents for the Director to review prior to submission to the City Manager, City Council, and Commissions.

Serves as a liaison in partnerships and initiatives with the Santa Monica-Malibu Unified School District, Santa Monica College, the business community, and other major stakeholders and non-profit organizations in the city.

Establishes and maintains relationships with the media, community groups, non-profit organizations, and other professional organizations and makes public presentations as needed.

Responds to and resolves citizen complaints, elevating to the Director as needed.

Performs other duties, as assigned.

Requirements

Knowledge of:

Principles, practices and techniques of public administration and homeless services administration with an emphasis on program development, service delivery, contract administration, and public policy analysis

Principles and best practices of homelessness prevention services and programs and homelessness intervention services and programs

Principles of nonprofit program management, program development methods, and governance

Principles of grant management, including proposal development and review, program and fiscal monitoring, and contract negotiation

Principles of project planning and management

Relevant local, federal, and State laws, legislation and regulations

Principles of budget development and management

Principles and practices associated with managing State and federal grants

Principles of policy creation, program development and planning

Funding sources for social services to support vulnerably housed individuals and for programming to address homelessness

Principles of leadership and management

Principles, practices and techniques of supervision, including employee relations, performance management, employee motivation and training, and employee discipline

Effective customer service techniques

Ability To

Plan, manage and coordinate the activities of a division

Select, supervise, motivate, train, and evaluate staff

Develop and implement innovative and effective homelessness intervention and prevention programs

Act as a liaison and provides support for Boards and Commissions

Represent the division at community events and be forward facing to the public

Plan, coordinate, and oversee multiple projects and activities

Analyze and interpret data (financial and program related) as well as local, county, State, and federal guidelines, laws, policies and regulations

Develop and evaluate policies and procedures

Prepare clear, concise and comprehensive administrative and financial reports

Interpret, apply and explain policies, laws, and regulations

Promote community participation in City sponsored activities and services

Communicate effectively, both orally and in writing

Prepare and make oral presentations to the public on behalf of the division, including presentations to community groups, social service providers, Commissions and City Council

Analyze problems and develop effective and realistic solutions and policy alternatives

Provide effective customer service

Establish and maintain effective and cooperative working relationships with City employees, officials, contractors, outside agencies and the general public

Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Acknowledge, value and support diversity of thought, opinion and approach with customers and colleagues regardless of background, culture and organizational level

Execute work that adheres to the City’s stated principles of Diversity, Equity and Inclusion including, but not limited to, your “duty to act” to ensure fair and equitable treatment of all persons and historically underrepresented groups

Skill In

Leadership, management and supervision

Public policy and operations analysis

Public and community relations

Public speaking

Writing and editing complex reports, communications, and other document types, ensuring clarity, accuracy and effectiveness

Strong data analysis and attention to detail

Using a personal computer and applicable software applications

Effective written and verbal communication

Using a personal computer and applicable software applications

Fostering an inclusive and supportive environment in which everyone in the City has an opportunity to thrive

Incorporating an equity perspective to day-to-day work in all responsibilities, decisions and actions of providing public service

Requirements

Minimum Qualifications:

Education: Graduation from an accredited college or university with a bachelor’s degree. A master’s degree in public policy, business or public administration, social work, public health or a related field is desirable.

Experience: Four years of recent, paid progressively responsible professional work experience in the administration of a non-profit, for-profit, or government agency focused on preventing and/or addressing homelessness. At least two years of the four years of required experience must have included management/supervisory responsibilities.

Licenses And Certificates

Possession of or the ability to obtain and maintain a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Supplemental Information

How To Apply

Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.

Selection Process

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Training and Experience Evaluation

Writing Project

Oral Interview

If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Background Investigation

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

WORKING CONDITIONS

Work is routinely performed indoors in a home office or work office setting in accordance with the City’s Hybrid Workplace Policy. Off-site assignments and irregular work hours are frequently required. Position may require working in the evening to attend City Council, City commission and board meetings or a range of community meetings at various sites in the community.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

01

The Homelessness Prevention & Intervention Manager position requires graduation from an accredited college or university with a bachelor's degree. Do you meet this requirement? (Note: If YES, you must attach a copy of your college-level transcripts or degree copy to your online application. Applicants who indicate receipt of college-level coursework from a foreign institution must provide United States credential equivalency verification along with a copy of your transcripts. You must attach a scanned copy of your college-level transcripts or degree copy to your online application. Failure to do so will result in disqualification from the selection process.

02

The Homelessness Prevention & Intervention Manager position has a desirable qualification of a master’s degree in public policy, business or public administration, social work, public health or a related field is desirable. Do you have a master’s degree in public policy, business or public administration, social work, public health or related field? (Note: If YES, please attach a copy of your college-level transcripts or degree copy to your online application. Applicants who indicate receipt of college-level coursework from a foreign institution must provide United States credential equivalency verification along with a copy of your transcripts.

03

We are looking for a working manager who can roll up their sleeves and do the work alongside staff rather than delegate work and solely supervise. Please describe your managerial style and describe a time when you had to dive in and do work alongside your team to support staff to oversee an effort to fruition and describe the outcome.

04

Homelessness is one of the most contentious topics. It requires patience in explaining to the community how work is being conducted and speaking to successes. Please describe a time you oversaw a communication effort to combat misinformation, how you coordinated and managed the communication effort, and what was the outcome.

05

Describe your experience in creating innovative programs or educational/informational programs for the public to enhance awareness of issues related to homelessness prevention and intervention efforts. Cite and detail a specific example of one of these programs you held responsibility for, from initiation through implementation. If you have no such experience, mark N/A.

Required Question

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