They may assist with contracts and purchasing functions as needed. This position is responsible for independently handling escalated customer complaints, issues, and inquiries, and must determine when management needs to be involved in order to resolve the situation.

Tacoma Public Utilities is building a People & Culture function, and we're hiring for our team. This role keeps our people programs running — the Mentor Program, the Internship Program, and the division equity committees, along with the fellowship, outreach, retention, and employee engagement work that sits alongside them.

These programs are built and running. Keeping them running well is yours — the planning, the coordination, the communications, the records, and the reporting that tells us how things are actually going. We're looking for someone who plans well, finishes what they start, communicates so that people always know what's coming next, and is just as good at carrying out a plan.

The point of all of it is to help TPU attract, develop, and keep talented people, and to make belonging a part of how we build things rather than a separate effort. If you like taking a good idea or concept and turning it into something that runs, we'd like to meet you.

Minimum Education*
Bachelor's degree in public or business administration or directly related field

Minimum Experience*
4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment (e.g, workforce programs, employee engagement, project administration, human resources, communications, event planning, organizational initiatives)

*Relevant education and experience may substitute for one another on a year-for-year basis.

Desired Qualifications

Experience coordinating projects or programs from start to finish, including building and following a work plan
Experience administering mentorship, internship, fellowship, workforce development, outreach, retention, or employee engagement programs
Experience supporting committees, advisory groups, or employee resource groups
Experience with workforce analytics, dashboards, reporting, performance measurement, and program tracking systems
Experience in a public sector, utility, government, educational, or highly regulated environment
Training or certification in project management, facilitation, workforce development, change management, or data analytics.

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Apply

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

Compensation & Benefits

Pay Details:
Hourly Rate: $47.25 - $66.50
Annual Salary: $98,280.00 - $138,320.00

Employee Benefits | City of Tacoma

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

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