Brief Description

The purpose of this position is to provide comprehensive information about Wichita Falls hotels, restaurants, shopping and attractions to tourists and visitors. This position is also responsible for providing excellent customer service and assistance to all CVB and MPEC related events as well as administrative support for internal departmental activities.

Licensing Requirements

Driver's License Required - Y Type - C

Essential Functions

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy

Code Essential Functions

1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice.

2 M Perform all tasks associated with the CVB website calendar and destination listings to ensure they remain current, managing CVB social media platforms, and creating directional signage in support of MPEC events

3 L Provide support and assistance to conventions, sporting events, etc. which can include setting up welcome tables, creating name badges for registration, making welcome bags, and VIP gift baskets. Maintain the inventory of all promotional items.

4 S Welcome all visitors to the CVB reception and retail area while providing excellent customer service and visitor information to tourists. This includes ensuring that brochures, hotel information, and Wichita Falls related maps and items are in stock and organized. Maintain inventory of these items.

5 L Provide clerical support for the CVB department and staff. Includes but is not limited to checking messages, answering phones, assisting callers and referring them to the appropriate department or individual, maintaining the CVB car, ordering supplies, deliveries, pick-ups, and filing.

6 M Visitor guide delivery and distribution from all leads requested through magazines, online, calls, and local hotels and the Travel Information Center.

7 S The ideal candidate will enjoy and be comfortable working with the public. Must be extremely detail-oriented, able to move at a fast pace, very organized and a self-starter.

Job Classification Requirements

Description of Minimum Job Requirements-

Experience-Related Requirements Over three months and up to and including six months.

Vocational/ Educational Preparation Requires High School graduation or GED equivalent.

WORK LOCATION: Office enfironment and off-site events.

Position : 4321001

Code : 4321-1

Type : INTERNAL & EXTERNAL

Location : CVB

Grade : NE 102

Job Family : 13.1121.00 MEETING, CONVENTION

Job Class : VISITOR AND OFFICE ASST

Posting Start : 04/03/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $14.05-$17.57

City of Wichita Falls

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VISITOR & OFFICE ASSISTANT