Are you dedicated to educating others about the benefits of alternative modes of transportation? Do you enjoy giving public presentations and building positive relationships with new people, especially youth? We have the perfect opportunity for someone who is creative, outgoing, and has the ability to interact with all ages and backgrounds.

Wilsonville's Transit department, SMART, is seeking a motivated self-starter with excellent customer service and organizations skills to develop and implement programs that promote alternative modes of transportation. Transportation Demand Management (TDM) is a program of information, encouragement and incentives provided by local or regional organizations to educate community members on transportation options and to optimize all modes in the system. The goal of TDM is to counterbalance the incentives to drive that are so prevalent in subsidies of parking and roads. Traditional and innovative technology-based services are used to help individuals use transit, ridesharing, walking, biking, and telework.

This role might be perfect for you if:

You want to make a distinct contribution to the community you serve.
You enjoy working with children and educators and are dedicated to promoting safe ways to walk+roll to school.
You are energized by speaking publicly and doing dynamic presentations for and about causes you believe in.
You view community engagement and working with your team and teams across your organization as key to supporting underserved communities.
Your are committed to providing transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
You have a passion for learning from those you work with as well as for training others.
You are interested in a part-time schedule in an organization with great benefits.
You want to join a forward-thinking team that will bring the best out of you.
You thrive in a fast-paced environment that values humor and play just as much as hard work.

It is widely stated that candidates are less likely to apply for a job unless they believe they meet 100% of the hiring criteria. The City’s talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We encourage persons with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described.

If you are ready to join an innovative, fun, enthusiastic team, submit your application materials today! This is a part-time, 32-hour per week position. Candidates must be available to work occasional evenings and weekends. Please be sure to complete all sections of the application and answer all supplemental questions. Additional information regarding this limited-duration position can be found in the job description below.
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Under general supervision, performs a variety of complex and responsible professional duties in the development and implementation of programs to encourage efficient use of transportation resources and options; serves as a multi-disciplinary team leader for large projects and program areas; develops collaborative relationships with community and nonprofit organizations; develops and implements education, marketing, and public information campaigns. Conducts research and interviews; compiles and analyzes data; develops program definitions, plans, and performance measures; and performs related duties as assigned.

This is a grant-funded, limited duration position reporting to the Grants & Programs Manager in the Transit department and does not exercise direct supervision over other staff members.

Incumbents perform professional project and program management responsibilities on complex studies, projects and assignments requiring a high level of skill in problem identification, policy development and interpretation, program development, analysis and frequent contacts with various groups with varying levels of authority. Incumbents may serve as a multi-disciplinary team leader for large projects and program areas and participate in the overall development and implementation of transportation demand management (TDM) program activities. This position will focus heavily on coordinating with schools and working with youth.

ESSENTIAL JOB FUNCTIONS

As a program coordinator, plans, schedules and directs programs, projects and processes; develops program goals and policies and implements projects to achieve those goals; coordinates programs and projects with other City departments, governmental agencies, special interest groups and the public.
Develops, implements, and manages transportation demand management and safe routes to school projects, programs, and assignments.
Performs special studies, surveys and reports as assigned to gather and analyze information relative to program area of assignment; presents findings and conclusions regarding trends, costs, problem areas, and special conditions encountered.
Prepares work plans and develops methodologies for research and data collection projects and writes project proposals, descriptions, handbooks, program procedures, management reports, and business correspondence.
Plans and conducts public involvement, outreach, and marketing campaigns to deliver chosen messages to the public and other target audiences for assigned programs and projects; organizes, develops, and implements public events and meetings; researches, develops, and writes informational and promotional materials such as news releases, fact sheets, flyers, brochures, visitor materials, newsletters, presentations, and speeches; and develops and coordinates distribution strategies. May act as spokesperson; gives public presentations and leads walking, biking, and transit tours.
Reviews legislation and other developments pertaining to assigned programs, researches problematic issues and prepares recommendations; researches and reviews existing laws and regulations relating to air quality, sustainability, land use and transportation issues; researches funding opportunities.
May represent the City on a variety of committees such as technical advisory committees, public outreach committees, transportation, air quality, bike, pedestrian, and other advisory committees.
May instruct customers on how to travel safely and independently on SMART or nearby public transportation as appropriate.
Coordinates, schedules, and attends community and neighborhood meetings related to assigned projects.
Applies process improvement principles to assigned areas of responsibility.
Organizes volunteers.
Coordinates neighborhood events and activities.
Responds to questions and requests for information from public and interested professionals relating to transportation and air quality and environmental issues.
Performs maintenance on web site pages; may provide technical assistance to other City staff on web site maintenance; manages program social media presence.
Takes photographs and videos of events and projects, organizes and maintains photo archive.
Assists SMART Options program as needed.
Completes other tasks as assigned.

Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email. Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
Address difficult or contentious issues in a constructive manner. Be positive and enthusiastic when speaking with customers.

Respect

Be courteous and polite.
Treat customers with dignity and respect.
Understand customer's expectations and treat them as a priority. Actively listen and give customer undivided attention.
Appreciate differing perspectives, opinions, and needs.
Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

Provide prompt and reliable service. Respond to phone/email as soon as possible.
Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
Demonstrate a "can-do" approach.
Exhibit problem-solving skills leading to sound judgment and quality decisions.

Education: Requires a Bachelor's degree in public administration, communications, public relations, or a closely related field.

Experience: Requires a minimum of one year of professional experience working in similar transportation and/or education operations, programs, or projects.

- OR –

Requires an equivalent combination of training and experience to obtain the required knowledge, skills, and abilities.

Bilingual in English/Spanish required, with an additional 4% premium pay offered for this skill.

It is widely stated that candidates are less likely to apply for a job unless they believe they meet 100% of the hiring criteria. The City’s talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We encourage persons with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described.

Required Certifications/Licenses: Requires a valid driver license.

Knowledge, Skills & Abilities

Knowledge of transportation modes and TDM concepts and strategies including but not limited to ridesharing, transit and shuttle services, pedestrian, bicycle access, transportation management associations, parking management, commute trip reduction programs, telework, smart growth, location efficient planning, and regulatory reform.
Knowledge of transportation issues, methods and practices related to air quality, sustainability, efficient land use, congestion reduction, transportation choice, congestion reduction, road and mode safety.
Knowledge of data collection procedures, methodology development and program evaluation.
Knowledge of federal regulations and state and local laws and rules governing assigned programs.
Knowledge of project management principles and practices in administration, planning, budgeting, and organization.
Knowledge of principles, methods, and practices applied in design and implementation of public information, public affairs, community outreach, promotion and marketing programs.
Skilled in methods and techniques of community involvement and group processes.
Skilled in specialized data-gathering and research techniques.
Skilled in technical and business writing for a variety of purposes and for diverse audiences.
Skilled in computer use, applications, and programming techniques pertaining to the work, including electronic file development, maintenance, and archiving.
Provide lead direction to professional, technical, support staff and contract personnel involved in
assigned projects; coordinate projects with other City entities and outside agencies.
Ability to provide knowledgeable, technical guidance and advice to City staff, other government agencies, private businesses, and citizens.
Ability to define issues and problems, research and organize information, identify and evaluate alternative solutions, and reach sound conclusions and recommendations.
Ability to read and interpret various state and federal guidelines; learn and apply local, state, or federal codes and regulations.
Ability to express ideas persuasively, both orally and in writing, to a variety of audiences, including public officials, City Council, managers, employees, contractors, program beneficiaries, and the public.
Ability to interact effectively to problem solve and partner with citizens, community groups, and contractors.
Ability to operate a computer and use a variety of programs; maintain electronic and manual technical files; utilize specialized materials and equipment; and create sophisticated presentations.
Ability to clearly present technical information in oral, written, graphic or other forms; make effective group presentations, including to audiences in which there is dissent and conflict.
Ability to perform complex work thoroughly, accurately, and efficiently.
Ability to establish and maintain effective working relationships with City staff, contractors, and others encountered in the course of work.

Work Environment: Job duties are generally performed in an indoor office setting with environmental controls. Work hours may vary depending on business need.

Physical Requirements: While performing this job, the employee is regularly required to sit for extended periods of time; will require walking and biking for short periods; may require occasional bending, stretching, reaching, twisting, kneeling, squatting, and extension of the arms; reach at and above shoulder level; generally inside work with occasional outside work with exposure to weather, odors, dust and pollen; lifting and/or carrying of light to moderate equipment/supplies; and hand and finger dexterity sufficient to operate computer keyboard for extended periods of time. Ability to travel to and function at scheduled external meetings and events as well as work variable hours on occasion (evenings and weekends). Able to lift up to20 pounds, drive a van, and handle event equipment.

Driving Requirements: Driving of personal and city-owned vehicles is necessary as many meetings and other job-related activities will be out of the SMART offices. Use of a personal vehicle is reimbursed in accordance with IRS mileage regulations. Proof of insurance of personal vehicles is required and must be maintained during employment. A valid Class C driver's license with a satisfactory driving record is a requirement of the position.

Cognitive Functions: The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decision-making processes. Work is performed with minimal direction and supervision. Work routinely requires independent judgment. The incumbent must be capable of working effectively with coworkers and members of the public. Concentration and focus are required to complete detail-oriented tasks.

Tools/Equipment Used: General office equipment, including but not limited to: computer, printer, telephone, fax machine, and copy machine. Computer software including but not limited to: word-processing, spreadsheet, website, presentation, publishing, and database programs.

Equal Opportunity Employer
The City of Wilsonville's South Metro Area Regional Transit is committed to ensuring that no person shall, on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity in accordance with Title VI of the Civil Rights Act of 1964.

City of Wilsonville

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