Why work for the City of Wylie?
The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.

How we accomplish our mission:
Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals.

The City of Wylie is accepting applications for a Customer Service Representative. This is a front facing position and will work with customers all day daily. The selected applicant will provides excellent customer service to Wylie's utility customers. Will issue building permits and will learn and relay specifics regarding building code, zoning, and permit requirements.

Supervision is provided by the Customer Service Supervisor.

The Customer Service Department works four ten hour days each week.

Enters number and alpha data and utility payments into the computer.
Assists customers with new water service, payment of utility bills, recycling and waste services, building permits, and other needs as required.
Performs tasks inherent to the central cashier function.
Performs all functions necessary to complete assigned billing cycle(s).
Meets customers at the counter and on the telephone with courtesy, tact and respect.
Works directly with Meter Services.
Balances cash drawer and prepares daily bank deposits.
Makes daily bank deposits.
Meets all deadlines.
Performs sorting, typing, filing, and word processing.
Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
Acts in a civil, respectful manner at all times to management, co-workers and others.
Performs other duties as may be assigned.

High School Diploma or equivalent. Six months or more of data entry experience. (Class experience will be considered).  Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.PHYSICAL STRENGTH REQUIRED:
Low: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly or requires walking or standing to a significant degree.

PHYSICAL ACTIVITIES REQUIRED:
Bending Carrying Handling Hearing
Lifting Reaching Pushing/Pulling            Sitting
Standing Talking Vision Walking

PRIMARY WORK ENVIRONMENT: Indoors
SHIFT WORK: No
CALL-OUT: No

City of Wylie

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Customer Service Representative