Job Summary

This position provides customer support to the citizens of Yelm seeking services from City Hall, administrative support to the Management Team, and support to the City Council and advisory boards and commissions.

Essential Duties

Provide exceptional service to external customers requiring services from the City including but not limited to: cashiering, answering phones, application and permit intake, data entry, mail acceptance and distribution, City facility reservations, providing general information about City services and functions, and connecting the customer with the appropriate city staff.

Maintaining the contract information and service dates for members of advisory bodies such as the Planning Commission, Tree Board, Parks Advisory Committee, and Historic Committee, advertising for vacancies and coordinating with the appropriate Department Head, City Administrator, and Mayor for new appointments.

Preparing, distributing, and advertising agendas for the City Council and advisory bodies such as the Planning Commission, Tree Board, parks Advisory Committee, Historic Committee and others as assigned.

Recording meetings and preparing minutes for the City Council and Council subcommittees, the Planning Commission, Tree Board, Parks Advisory Committee, Historic Committee and others as assigned.

Preparing and distributing required activity reports for the Executive, Planning & Building, and Finance Departments, such as building permit activity reports and financial reports.

Maintain inventories of office supplies and materials and reorders as necessary.

Provide administrative support to the Management staff related to coordination of meetings and support in managing schedules for members of the Management Team.

Performs Notary Public duties for both internal departments and members of the public, ensuring accuracy and adherence to legal requirements.

Maintains records consistent with City policies and business needs.

Other duties as assigned.

Employment Standards

Thorough knowledge of basic business software including Microsoft Office.

The ability to understand complicated situations; the ability to communicate effectively orally and in writing; and work in an environment that requires tact and diplomacy.

Basic understanding of local Government operations.

Education and Experience

High School Diploma or General Education Diploma.

Five (5) years of direct and increasingly responsible customer service experience.

Five (5) years of increasingly responsible administrative support experience.

Associate degree in a field related to customer service or administrative support is preferred.

Certificates Required

Valid Washington State Driver’s license.

Notary Public

Must be bondable.

City of Yelm

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