GENERAL DESCRIPTION OF POSITION
Greet and assist utility customers contacting the department, including but not limited to, start or stop service, make a payment, transfer service, enroll in or cancel bank draft, enroll in or cancel paperless billing, online credit card payments, questions about their bill, update customer information, leak adjustments, fire hydrant rentals. Must exhibit professional customer service skills while assisting community members and internal staff, as necessary. Return calls to customers with account information and/or work order results.ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receipt utility customer payments
2. Answer and assist incoming phone calls
3. Verify and receipt monies collected by other departments
4. Return calls to customers with work order results.
5. Create new customer accounts, issue work orders
6. Provide professional customer service at the front counter or window
7. Perform any other related duties as required or assignedEDUCATION AND EXPERIENCE
High school or GED, and/or on the job education in a specific skill area; related experience and/or training, however acquired
COMMUNICATION SKILLS
Skill in verbal and written communication.
MATHEMATICAL SKILLS
Skill in practical situations
CRITICAL THINKING SKILLS
Skill in problem-solving

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

ACCURACY
Errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to the requirements of the job.

PUBLIC CONTACT
Frequent contact with general public.

EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in the normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of equipment (desktop/laptop computer, telephone and software,smartphone, copier, etc.).WORKING CONDITIONS
• Primarily works indoors in an office setting
• Subject to frequent low-level inside office noise
• Subject to working with angry customers, where supervisory assistance is needed

PHYSICAL ACTIVITIES
• Walking, bending, stooping, the majority of the workday is sitting
• Finger dexterity enough to operate equipment such as a smartphone, personal keyboard
• Near vision enough to read and review smartphone screen and computer generated work orders
• Speech and hearing enough to communicate clearly and distinctly in person and by telephone
• Primarily indoor climate working in an office setting
• Flexible enough to use hands and arms to grab, hold, reach, etc.
• Strength to lift and/or move up to 25 lbs; frequently lift and/or move up to 10-15 lbs

City of Yukon (OK)

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