Utility Billing Technician – Deliver Exceptional Service with Purpose!

The City of Coppell is looking for a detail-oriented and dependable Utility Billing Technician with municipal billing and customer service experience to join our team. In this role, you will process utility payments, manage customer accounts, and handle billing inquiries with professionalism and efficiency. You’ll work closely with residents, peace officers, realtors, and public works employees, ensuring seamless service and accurate record-keeping. The ideal candidate has three years of experience in municipal billing, thrives in a fast-paced environment, and excels at multitasking while maintaining accuracy. If you’re looking for a stable, customer-focused role where your attention to detail and financial processing skills make a direct impact, we want to hear from you! Apply today to be part of a team dedicated to serving Coppell.

Opportunity Description
To view the full scope of this opportunity, including essential job functions, CLICK HERE!

Schedule Commitment

Regular attendance is an essential job function and the Utility Billing Technician performs essential job functions on an 8:00 a.m. to 5:00 p.m. schedule, Monday-Friday, with minimal additional or overtime work required

Pay Plan
This opportunity is non-exempt and on Pay Grade #6. The full Pay Grade Range is shown for growth and development opportunities within the grade.Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity.

Hiring Range: $20.12-$24.64

Min $20.12 ($41,851)
Mid $24.64 ($51.253)
Max $29.17 ($60,678)

Candidate Engagement Plan

This is our anticipated plan and is subject to change.

February 14-March 2: Accepting Applications and Application Material Review.
March 3-7: Candidates invited to move forward in the next step of our hiring process will be invited to complete a DISC Assessment and participate in a panel interview.
March 10-14: Interview Experience.

For application support, or to check the status of your application, contact the Employee Experience Team by calling 972-304-3699.

Knowledge/Skills/Abilities

Knowledge

Understanding of municipal utility billing and collection procedures, including payment processing and account management.
Familiarity with monthly billing cycles, posting procedures, and financial transaction processing.
Knowledge of office procedures, records management, and document retention practices.
Ability to read, interpret, and process data accurately within specific procedural guidelines and deadlines.
Proficiency in basic mathematical calculations for billing accuracy and financial transactions.
Working knowledge of computer operations, including billing software, databases, and reporting tools.

Skills

Strong organizational and time management skills to handle multiple tasks efficiently under time constraints.
High attention to detail and accuracy when processing financial transactions, reports, and customer records.
Proficiency in operating office equipment, including 10-key machine, calculator, typewriter, personal computer, keyboard, and electric mail opener.
Effective verbal and written communication skills to interact professionally with customers, coworkers, and stakeholders.
Customer service skills to address inquiries, resolve issues, and provide clear guidance to internal and external customers.

Abilities

Ability to work closely within a team environment, collaborating to provide timely and efficient municipal utility services.
Capability to perform repetitive and detail-oriented tasks while maintaining accuracy.
Ability to effectively multitask, balancing direct customer interactions with administrative responsibilities.
Comfort working in a seated position for extended periods while performing billing and financial processing tasks.
Ability to communicate professionally and cordially in English, both verbally and in written correspondence.
Adaptability to handle high-pressure situations and respond to customer needs with patience and professionalism.

Experience

Requirements

High School Diploma/GED
1+ Years of experience in a customer service or a municipal utility environment

Preferences

3+ Years of experience in municipal billing
Experience working with customers in a money handling environment

Who We Are

The City of Coppell is dedicated to serving the community, as well as employees of the City, and providing the highest level of service as constructively and efficiently as possible. For the Strategic Financial Engagement (SFE) department, we pride ourselves on being a cohesive, effective, resilient team that values each other for their personal attributes and professional contributions. The importance of further developing our culture, empathy in the workplace, building leadership on all levels, and supporting one another to reach our goals, are cornerstones to the functions of the City. We are strategic minded, believe that technology spurs innovation, and are constantly in search of ways to do things better. All employees lead with a servant’s heart and an understanding that we are here to provide the best quality of life for our citizens. Our success depends on our everyday actions and decisions. We are humble, we are intentional, and we are teachable.

The Strategic Financial Engagement team is made up of the following areas of responsibility:

Accounting
Accounts Payable
Budget
Payroll
Procurement
Utility Billing

Who You Are

You are a dependable and customer-focused professional who can quickly transition into the Utility Billing Technician role. You have relevant experience and excel in a collaborative environment where teamwork and problem-solving are key. You take initiative, embrace challenges, and are eager to learn and grow.

What You Bring

Confidence in providing exceptional customer service to both internal and external customers.
A team-first mentality, supporting colleagues while demonstrating leadership and independent decision-making.
A willingness to learn and take on challenges with a proactive mindset.
A commitment to personal and professional growth.
Alignment with the City of Coppell’s culture and values, striving to make Coppell the place people want to be.

How You Work

You approach your work with a servant’s heart, always asking:

Am I making it better?
Am I exceeding expectations?

You believe in the our Mission to enhance the health, safety, and quality of life in Coppell and are dedicated to our Vision of building a strong, service-oriented community.

Coppell, City of (TX)

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