Position Information

Salary Information

$17.64 - $21.69 Hourly

$3,056.76 - $3,759.43 Monthly

$36,681.08 - $45,113.10 Annually

Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function and initiate cases through the department's automated system; and performs related work as required.

Working under close supervision, Office Assistant I is the entry/trainee level in the Office Assistant series. Employees in this class receive in-service training and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry and performs tasks that are more structured and repetitive than those assigned to level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Office Assistant II level after one year of satisfactory performance at the trainee level.

Examples of Duties

Duties may include, but are not limited to, the following:

(Note: For Office Assistant I, duties are performed at the trainee level.)

Addresses complaints and explains regulations to customers or the public.
Responds to inquiries regarding departmental functions, services, policies, and procedures.
Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs.
Explains the proper use of forms and documents.
Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
Operates multiline telephone system including answering calls, transferring calls, and taking messages.
Schedules customer appointments and maintains schedules for technical or professional staff.
Composes correspondence, reports, memos, and other documents.
Reviews and processes forms/documents in accordance with established guidelines and procedures.
Monitors and updates manual or electronic files.
Operates a variety of standard office equipment.
Compiles information to respond to questions or address issues.
Reviews submitted forms or applications to verify accuracy and completeness.
Operates automated systems, or other department-specific computer systems.
Maintains accurate department and customer records.
Performs initial screening of applications for departmental services.
Performs related duties as assigned.

EMPLOYMENT STANDARDS

Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Knowledge Of

General office functions, procedures, equipment, and filing systems.
General goals and purposes of department programs, services, and operations.
English grammar, spelling, and punctuation.
Word processing, spreadsheet, database, email, calendaring programs, and automated systems.

Ability To

Explain policies, procedures, and regulations governing program operations.
Analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
Quickly and accurately enter and retrieve data using an automated system.
Communicate effectively orally and in writing.
Interact with individuals from various educational, socioeconomic, and ethnic backgrounds.
Work cooperatively as part of a team.
Identify and correct inaccurate or inconsistent information.
Listen attentively and understand oral information provided.
Prioritize, plan, and organize one's own work.

Minimum Qualifications

Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other clerical duties.

Supplemental Information

Additional Information

A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

VETERANS PREFERENCE

If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.

EXAMINATION INFORMATION

ONLINE WRITTEN EXAMINATION – WEIGHTED 100%

The written examination will consist of a multiple choice online written exam with the following three (3) test sections:

Exam Sections

Written Communication/Grammar
Filing and Sorting
Data Accuracy

To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Madera. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

About Madera County

Madera County is located at the geographic center of California, in the heart of the San Joaquin Valley and the central Sierra Nevada mountains. The south-easternmost section of beautiful Yosemite National Park is also located in the northeastern portion of Madera County. Employment in the County shows that 54% are employed in the private sector, 12% in government, and 34% are self-employed. The County enjoys a favorable cost of living, lower than the national average, with housing costs coming in lower than the California average. The area is rich in agriculture, and is home to many fine wineries, the Madera Wine Trail, and many family-friendly parks and trails. Many outdoor recreational opportunities are available within Yosemite.

Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.

County of Monterey

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