This position is responsible for operating and managing calls from the switchboard directing them to the appropriate person, and/or to inform callers of services provided, information on specific clinic hours and days of availability, special programs availability, clinic charges if applicable and giving directions to the Health Department.

80% Switchboard Operations:

Primary Switchboard Operator for Health Department, managing calls directing them to the appropriate person, and/or providing requested information to callers.

Acts as a community resource, providing information to callers, even if they reach the wrong agency.

Maintains a phone listing of frequently requested numbers (e.g., CEMC, DMV, Register of Deeds).

Must have a comprehensive knowledge of County Government services to direct callers to appropriate resources and personnel.

Keeps track of departmental staff schedules (provided by supervisors) to ensure timely referral of callers to available staff.

Informs callers about eligibility for programs, flat fee services, and other phases of services.

Assesses emergency situations and contacts the appropriate resource (e.g., 9-1-1, emergency alerts).

Requires strong judgment and understanding of human nature to prioritize calls effectively.

Extensive interaction with Health Department staff and nursing teams at clinics.

Accurately processes public inquiries by understanding and relaying information to the correct department.

20% Records, Files, and Reports:

Handles requests for copying immunization records, ensuring completion or referral to appropriate personnel.

Assists with miscellaneous tasks such as alphabetizing materials for scanning into medical records.

Manages Telecommunication Relay Services (e.g., for the hearing impaired).

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities: Knowledge of the CureMD program, which is the software used at the switchboard is essential. Basic computer skills are required to use the Patient Maintenance System. The ability to greet the Public with a pleasant voice, good communication skills and good telephone manners are imperative. To speak clearly, hear and possess an attitude that each person calling needs personal assistance. One's ability and willingness to help each person are important. The ability to answer each call accurately, quickly and efficiently is important. Knowledge of all Health Department services is a must. Prior experience in Public Health is beneficial (explaining services provided by programs, grants, etc.)Other duties as assigned by supervisor and/or management.
In the event of a disaster, may be required to assist as needed.

Craven County

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