Who We Are:

At the Town of Eagle, we are committed to providing exceptional service to our community while fostering a culture of collaboration, innovation, and excellence. We are looking for a detail-oriented, customer-focused, and analytical professional to join our team as Utility Billing & Accounting Specialist II. If you thrive in a dynamic environment and enjoy making a tangible impact on municipal financial operations, we’d love to hear from you!

Why Join Us?

Make a Difference – Your work directly impacts residents by ensuring accurate and efficient utility billing and financial operations.
Engaging Work Environment – Work with a supportive team that values professionalism, innovation, and efficiency.
Professional Growth – Develop your accounting and financial management skills in a role with diverse responsibilities.

Your Role at a Glance:

As the Utility Billing & Accounting Specialist, you will be responsible for overseeing the Town’s utility billing operations, cash receipting, and various accounting functions. Additionally, you’ll play a crucial role in tax administration, short-term rental compliance, and real estate transfer assessment tracking. In this position, you will collaborate with multiple departments, ensuring accuracy, efficiency, and superior customer service for our community members.

Hiring Range: $26.84 - $31.25 hourly

Key Responsibilities:

Utility Billing & Customer Support

Manage utility billing operations (water, sewer, and trash collection) and ensure accurate and timely customer invoicing.
Process account openings, closings, and property transfers while maintaining accurate records.
Troubleshoot billing discrepancies, coordinate meter readings, and resolve customer inquiries with professionalism and efficiency.
Monitor and process various payment methods, including online, ACH, credit card, cash, and check payments.
Work closely with Public Works and Finance teams to enhance utility billing processes.
Serve as the primary liaison with external billing vendors to ensure seamless operations.

Accounting & Financial Management

Accurately record daily revenue collections and reconcile cash receipting to the general ledger.
Process and track payments while ensuring compliance with financial policies and procedures.
Assist with accounts payable, verifying and coding invoices related to utility services.
Compile and analyze key financial reports, supporting data-driven decision-making.
Prepare and maintain year-end accruals and financial documentation for audits.

Tax & Short-Term Rental Administration

Collect, analyze, and report sales tax, lodging tax, tobacco tax, and marijuana tax data.
Proactively communicate with short-term rental operators to ensure proper tax registration and compliance.
Send reminders, process payments, and enforce penalties for late tax submissions.
Monitor online rental platforms to identify unregistered short-term rental properties.

Real Estate Transfer Assessment (RETA) Management

Track and reconcile RETA payments with Eagle County Sales Reports.
Work closely with title companies to ensure timely collection and reporting.

What You Bring to the Team:

Education & Experience

Bachelor’s degree in accounting, Finance, Business Administration, or a related field (preferred).
3-5+ years of accounting, finance, or billing experience.
Experience in municipal or utility billing is a plus.
Strong proficiency in Excel, database management, and financial software (Caselle experience preferred).
Bilingual (English/Spanish) helpful, bilingual pay incentive

Skills & Competencies

Excellent customer service and communication skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks with accuracy and efficiency.
Detail-oriented with a high level of integrity and professionalism.
Comfortable working both independently and collaboratively in a team-oriented environment.

Tech-Savviness & Adaptability

Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and ability to learn new financial systems quickly.
Experience handling large datasets and generating financial reports.

Work Environment & Physical Requirements:

Primarily an office-based role with occasional travel for offsite meetings and training.
Ability to sit for extended periods and operate a computer.
Some lifting (up to 50 lbs) may be required.
Opportunity to work one day remotely per week.

Deadline: First review of resumes is Noon, March 31, 2025, applications received after this date may not be considered. However, the position will remain open until an adequate number of qualified candidates have been submitted.

Our Culture: We foster teamwork through inclusivity, empowerment, and understanding. Join us in cultivating a culture where everyone can contribute their best work and thrive!

Our Commitment to Diversity, Equity, and Inclusion: The Town of Eagle is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace and the broader Eagle community. We strongly encourage and seek applications from women, people of color, including multilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical conditions. Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Eagle, Town of (CO)

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Utility Billing & Accounting Specialist II