SUMMARY OF JOB PURPOSE

The Dispatcher I position is an office position that takes calls from passengers, schedules passengers to routes, assigns buses to drivers, answers questions, records actions, reconciles fares, responds to emergency situations, works with supervisor for response. Maintain two-way radio communications and operates a computer, dispatch software and dispatch database. At times, Dispatcher I may also be required to drive transit vehicles and assist transit passengers. Driving may be required for shift coverage or in emergency circumstances.

ESSENTIAL FUNCTIONS

Duties may include, but are not limited to the following:

Monitor and/or respond to a variety of calls, including phone, softphone, two-way radio; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including emergency situations.
Coordinate vehicles with maintenance.
Coordinate dispatch and driver time off.
Take calls from passengers and schedule trips tickets.
Schedule daily bus routes in response to passenger service; review organize and maintain trip manifests to maximize route efficiency.
Reconcile fare and trips records with the driver.
Prepare dispatch system for daily reconciliation.
Participate in daily office operations, which may include running errands, depositing money, tracking data, and working in several software systems simultaneously.
Respond to emergency situations as requested including hazardous and severe weather conditions.
Drive a transit vehicle, following a route as assigned through dispatch or move passengers in an emergency.
All behaviors to comply with Elko County Personnel Policies and Transit Department Policies.
Follow and implement safety policies and instructions.
Maintain a well-groomed appearance and dress in professional and/or business casual, including a uniform shirt.
Participate in cleaning procedures.
Regularly attend and participate in safety meetings (may include Saturdays).
Follow job the description of Driver I if acting in that capacity.

High school diploma or equivalent
1 year of transportation experience preferred
Ability to provide a clean Motor Vehicle Record
Must maintain a valid Nevada Driver's license, with ability to acquire CDL if necessary

An employee in this position must have the following knowledge, skills abilities upon application:

Knowledge

Knowledge of Commercial Driver Regulations.
Ability to learn how to operate an electronic manifest.
Ability to learn and operate mobile and computer apps.
Knowledge of MS Office Suite and ability to learn Mapping software.
Knowledge of the layout of Elko County.

Skills

Providing direction and support to others and planning work assignments.
Ability to type, 10-key, and operate MS Office, such as Word and Excel.
Correct spelling and grammar in verbal and written formats.

Abilities

Ability to thrive in a fast-paced, deadline-driven environment.
To be flexible to cover the needs of the department.
Ability to communicate effectively; establish and maintain effective working relationships.
Ability to communicate effectively with the public, upholding ridership rules while maintaining excellent customer service.
Ability to be part of a team and be self-directed, well-organized, and innovative.
Ability to exercise independent judgement and initiative.

An employee in this position must meet the following physical requirements upon application:

Ability to sit or stand at a computer for several hours at time.
Strength, stamina, and agility to frequently sit while driving assigned vehicles.
Ability to stoop, squat, bend, kneel, crouch, crawl, climb, or balance.
Strength and stamina to carry, lift, loosen, push, and pull various mechanical and automotive parts and equipment, and use hands to finger, handle, reach, tighten, feel or operate objects, hand and power tools, or controls.
Infrequent lifting and/or moving of objects up to 50 pounds and occasional moving of objects up to 100 pounds.
Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
Hearing acuity to sufficiently be able to differentiate subtle changes in engine sounds. Position must be able to communicate over the noise of engines and motors radio and phone.
Assisting people using mobility devices, such as wheelchairs, walkers, and canes.
Working as a driver may be split up as much as 80% inside and 20% outside, in all types of weather.
Working inside is sitting at a desk, walking between office equipment, meeting drivers in the field.
Frequent exposure to outside conditions such as extremes of hot and cold, wet and/or humid conditions, dust, grease, fumes, and toxic or caustic chemicals.
Exposure to sharp objects, pinch points, and moving objects and vehicles is common.
Occasionally assigned to work independently in isolated geographic areas.

Elko County is an Equal Opportunity Provider and Employer

In compliance with applicable laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations.

Elko County

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