At the Town of Frederick, we’re Built on What Matters: people, community and service. We are a growing and evolving community committed to delivering meaningful opportunities and elevating the experience of those we serve for years to come. Guided by our FRED values: Family, Respect, Empowerment, and Dedication.

Position Summary

The Administrative Assistant provides a welcoming, front-facing customer service presence at the Municipal Service Center and often serves as an initial point of contact for residents, businesses, contractors, visitors, and Town staff. The position also provides administrative and program support across Town operations in coordination with the Administrative Services Manager. This position combines responsive customer service with administrative coordination, records and transaction processing, and support for a variety of departmental programs and initiatives. The ideal candidate is organized, adaptable, resourceful, and comfortable managing competing priorities in a public-facing environment. Success in this role requires strong communication, attention to detail, sound judgment, and the ability to independently resolve routine needs while recognizing when additional assistance or escalation is appropriate.

Key Responsibilities

The duties listed herein are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required or assigned.

· Provide a welcoming and professional front-facing presence at the Municipal Service Center, assisting residents, businesses, contractors, vendors, visitors, and Town staff in person, by phone, and electronically.

· Create a positive and individualized service experience by actively listening to questions and concerns, seeking to understand the customer's needs, communicating clearly, and helping each person feel heard, respected, and appropriately supported.

· Navigate a wide range of personalities, communication styles, and customer needs with patience, professionalism, and sound judgment, including de-escalating frustrated or challenging interactions and determining when additional support or escalation is appropriate.

· Respond to routine questions, research information, assist with resolving service needs, and connect customers with the appropriate Town staff or resource when additional assistance is required.

· In coordination with the Administrative Services Manager, provide administrative support to staff and leadership, including coordinating calendars, meetings, conference rooms, correspondence, presentations, reports, and other departmental materials.

· Process routine payments and administrative transactions related to licenses, permits, utilities, invoices, purchase orders, and other Town services in accordance with established procedures.

· Maintain accurate records, electronic and physical filing systems, documentation, and data within Town systems and records management platforms.

· Support business licensing processes, including applications, renewals, customer communication, data entry, documentation, and ongoing record maintenance.

· Provide administrative and tracking support for permits, inspections, grants, water use and conservation efforts, tree programs, and other departmental programs and initiatives as assigned.

· Assist with community outreach activities, special events, neighborhood programs, block parties, and other Town initiatives, including coordination, logistics, materials, communication, and administrative support.

· Conduct research, compile information and data, and provide administrative support for departmental projects, process improvements, and special initiatives.

· Support day-to-day office operations, including maintaining office supplies, shared resources, workspaces, and other administrative needs.

· Provide cross-coverage and administrative support to other Town departments, divisions, or facilities as operational needs require.

· Serve as a Notary Public for Town business and provide notary services to staff and members of the public in accordance with applicable requirements.

· Perform other related duties as assigned.

Education

· High school diploma or equivalent required.

· Additional coursework or training in business administration, public administration, office administration, or a related field is preferred.

Work Experience

· Minimum of one year of administrative support, office coordination, customer service, or related professional experience required.

· An equivalent combination of education, training, and relevant experience that demonstrates the ability to successfully perform the responsibilities of the position may be considered.

· Must be at least 18 years of age.

Certifications/Licenses

· Valid Colorado driver’s license with acceptable driving record.

· Ability to obtain and maintain Colorado Notary Public certification within 60 days of hire.

Working Conditions

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Work is primarily performed in a professional office and public-service environment and requires regular interaction with employees, residents, contractors, vendors, and members of the public.

· The position regularly requires sitting, standing, walking, speaking, hearing, seeing, and using hands and fingers to operate computers, office equipment, and perform administrative functions.

· The employee must be able to frequently lift and carry items weighing up to 10 pounds and occasionally lift or move items weighing up to 40 pounds.

· Work is generally performed in an environment with moderate noise levels. The position may require movement between Town facilities and flexibility to provide coverage at the Municipal Service Center, Town Hall, or other locations based on operational needs.

Frederick Town Of Colorado

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