The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

ORGANIZATIONAL ACCOUNTABILITY:

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

GENERAL DEFINITION OF WORK:

Under general supervision, manage and coordinate day-to-day operations of the animal shelter, to include kennel operations, health care, field patrol services, euthanasia, and administrative issues. Supervise and participate in the work of staff responsible for enforcing City codes and ordinances regarding the licensing, care and control of domestic animals.

ORGANIZATIONAL ACCOUNTABILITY:

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. As a mission-driven, values-centered organization, the expectation for City leaders is to model ‘The Germantown Way’ at all times for those they influence and interact with daily.

Examples of Duties

Essential Job Functions:

Supervise, schedule, monitor, and direct activities of animal shelter staff. Monitor attendance and work performance and maintain or produce related records and documentation. Participate in personnel decisions such as selection, hiring, disciplining and counseling, and assure that proper procedures, techniques and policies are followed.
Review complaints regarding animal control issues and personally investigate and handle difficult or sensitive public relations situations. Respond to media inquiries and disseminate information as appropriate.
Prepare, coordinate and conduct promotional and public relation activities and special events, including speaking to public groups, school groups, public access television and the news media.
Supervise and participate in the operation of the shelter, feeding, cleaning and caring for animals; monitor the conditions of shelter and animals to ensure that health and safety standards are maintained.
Perform animal control field duties such as responding to calls and complaints, tranquilizing or capturing animals, investigating reports of animal bites and removal of dead animals from streets.
Oversee the Animal Shelter volunteer program, coordinate training, resolve personnel problems, and serve as liaison between management and the volunteer corps.
Interact with other city, county law enforcement officials and shelter managers to resolve difficult or sensitive animal problems or coordinate the preparation of cases for court.
Develop and maintain standard operating procedures and processes. Utilize on-the-job training system to train staff in learning core processes, and coordinate any outside training opportunities to aid in staff development.
Develop departmental performance measures, assist employees with their individual and personal goals, and monitor progress toward these goals. Prepare weekly, quarterly, annual and special administrative reports for management review.
Monitor the purchasing and inventory control of supplies for the health, care and feeding of the animals and provide input in the annual animal control budget preparation.
Maintain schedule for veterinary appointments, including follow-up and preventative vaccines, and work with veterinarian to identify and schedule euthanasia of shelter animals when necessary.
Maintain knowledge of applicable laws and regulations and an awareness of industry standards and current trends.
Must be punctual and timely in meeting all job performance requirements, including but not limited to, attendance and tardiness standards and work deadlines.

Other Job Functions:

Perform other duties as assigned.

Qualifications

Knowledge of operations, services and activities of an animal control program.
Knowledge of laws, ordinances and regulations governing licensing, quarantine, impounding and disposal of animals.
Knowledge of procedures for handling and caring for domestic and non-domestic animals.
Knowledge of habits and characteristics of large and small animals and symptoms of common animal diseases.
Knowledge of City geography including the location and layout of streets.
Knowledge of City purchasing procedures and annual budget preparation.
Ability to maintain effective and cooperative relationships with the public, subordinates and superiors.
Ability to deal with the public with tact, courtesy and firmness.
Ability to interpret and explain city animal control policies and procedures.
Ability to supervise, organize, assign and review the work of staff.
Ability to develop standard operating policies, procedures and guidelines pertaining to animal control.
Ability to maintain accurate records and prepare clear and concise reports.
Physical ability to perform essential job duties.

Requirements

Education and Experience:

Some college and four years experience in animal services and/or veterinary business services, including two year involving lead or supervisory responsibilities; or any combination of education, training, and experience providing the knowledge, skills, and abilities necessary to perform essential job functions.

Working Conditions:

Work is performed both indoors and outdoors. Work involves a substantial amount of public contact, sometimes with hostile or abusive individuals. Frequently required to lift 50 pounds. Occasional physical exertion is necessary to capture and detain animals. Exposed to sick, injured and dangerous animals; subject to animal attack.

SPECIAL REQUIREMENTS:

Valid Driver's License and Animal Control Academy Certifications Level I and II.

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