The primary purpose of the Human Services Supervisor-Mental Health is to provide direct supervision to the Agency’s Mental Health Crisis Program and Outpatient Clinic serving individuals across the lifespan. The position is responsible for the management of program operations, staff training and development, quality assurance and improvement, compliance with DHS 34 for Emergency Mental Health Services and DHS 75.50 for the Outpatient Integrated Behavioral Health Clinic. The Human Services Supervisor-Mental Health provides clinical supervision and consultation, and represents the Department on community coalitions, mental health related task forces, and in meetings with private practice behavioral health providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

The following duties are normal for this position. These are not to be construed as exclusive or inclusive. Other duties may be required as assigned.

Fulfill the role of the Program Administrator as required under DHS 34.21(4)(a) of Emergency Mental Health Services Programs Administrative Code. This position has overall responsibility for the operation of the crisis program and compliance with DHS 34. This includes maintaining insurances and responsibility for development, oversight, and regular updating of policies and procedures to ensure program compliance with all relevant statutes and regulations.
Fulfill the role of the Service Director and Clinical Supervisor of the DHS 75.50 Outpatient Integrated Behavioral Health Treatment Services. This includes responsibility for administration and overall operation of the service and compliance with regulations, policies and procedures; and oversight of job performance. The person in this position must meet the requirements of DHS 75.03(85), provide clinical supervision, and be responsible for professional development and delivery of appropriate clinical services to persons served. This role ensures Clinic Licensing requirements are met including recertification, site surveys, maintaining insurances and responsibility for development, oversight, and regular updating of policies and procedures to ensure program compliance with all relevant statutes and regulations.
Serve as one of the agency’s Client’s Rights Specialists (CRS) to address client/consumer complaints and grievances pursuant to DHS 94. Conduct and report on program level reviews and resolution processes.
Provide clinical supervision and consultation for licensed program staff and qualified treatment trainees. This includes emergency clinical consultation to mobile crisis team members outside of regular business hours.
Actively develop and oversee Quality Assurance/Quality Improvement systems to improve effectiveness and compliance of services within the Emergency Services Program and Outpatient Clinic.
Hire, supervise, train, motivate, evaluate, discipline, and schedule the layout of work of personnel in the Mental Health Unit. Monitor and assure staff compliance with all relevant departmental and County procedures.
Review service provision procedures, policies and client records to assure compliance with state and federal regulations and certification requirements.
Identify client needs related to crisis stabilization and develop plans, grants, contracts, and partnerships to ensure services are available to meet identified needs.
Collaborate closely with the Alcohol and Other Drug Abuse (AODA) Unit to ensure individuals with alcohol and other drug abuse (AODA) and/or Dual Diagnosis (mental health and AODA) needs are appropriately served.
Collaborate closely with Adult Protective Services Staff and Corporation Counsel to ensure that consumers are appropriately served when they are under Chapter 51.15 emergency detentions, commitments, protective placements and guardianships.
Collaborate closely with the Children, Youth & Families Division to ensure that children's mental health and crisis needs are met.
Collaborate closely with area law enforcement and hospital personnel regarding crisis and emergency detention dynamics.
Participate in overall community planning related to crisis services in conjunction with the Human Services Director-AODA, Behavioral Health Manager, Human Services Director, Clinical Director, and other Human Services management staff.
Support Administrative Unit Billing Staff in program compliance with Medicare, Medicaid, and Commercial Insurance requirements; including required credentialing, training, and documentation.
Assist other Behavioral Health Programs with supervisory coverage and staffing issues.

Establish and maintain effective working relationships with other unit supervisors, the general public, community resources, county and governmental officials.
Other duties as assigned by the Agency Director and Behavioral Health Manager.

SUPERVISORY RESPONSIBILITIES:

This position will be administratively responsible for the staff assigned to the Mental Health Unit, and clinically responsible for the county and contracted staff participating in the Emergency Mental Health Services and the mental health providers assigned to the AODA Unit that provide services in the Outpatient Integrated Behavioral Health Treatment Clinic.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Graduation from an accredited college with a master’s degree in Social Work, Counseling, Marriage and Family Therapy, Psychology or a related field.
3,000 hours of post-degree supervised professional counseling practice including at least 1,000 hours of face-to-face client contact.
Three to six years of progressively responsible experience in a human service/social service agency; or, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Knowledge of DHS 34, DHS 75, and DHS 94.
Excellent oral and written communication, leadership and organizational skills.
Knowledge and experience in computer use in a Windows environment, using Word, Excel, Publisher, and an Electronic Healthcare Record (EHR) System.

CERTIFICATES, LICENSES, REGISTRATIONS

Hold a valid, non-training, Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Marriage and Family Therapist (LMFT) license in the state of Wisconsin. Psychologists shall be licensed under ch. 455, Stats., and shall be listed or meet the requirements for listing with the national register of health service providers in psychology.
Valid driver’s license along with unlimited access to a reliable, insured motor vehicle.

LANGUAGE SKILLS

Ability to interpret and comprehend a variety of documents including state statutes and administrative code, state policy manuals, local manuals, memos and letters, service provider contracts, medical records, law enforcement reports, and state contract requirements.
Ability to create and maintain a variety of documents including reports, brochures, policy and procedures, case notes, employee evaluations, and handbooks.
Ability to record and deliver information, explain procedures and instruct staff and members.
Required to consistently communicate effectively and professionally with Green County citizens, clientele, families/guardians, law enforcement, medical staff, school officials, legal partners, employees, and government officials, both orally and in writing.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compare, count, differentiate, measure and/or sort data and information.
Ability to classify, compute, tabulate, and categorize data.

REASONING ABILITY

Ability to use functional reasoning development in performing activities within systems involving diversified work requiring significant exercise of judgment.
Ability to use independent judgments in routine to occasionally unstable or risky situations.
Ability to lead others and reinforce thinking to perform tasks.
Ability to apply abstract thinking to perform tasks.
Ability to work independently.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to analyze data and information using established criteria, in order to define consequences and to consider and select alternatives.
Ability to apply situational reasoning ability by exercising judgment in situations involving the evaluation of information against measurable criteria.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to coordinate eyes, hands, feet, and limbs in performing coordinated movements in operating educational aids and office equipment.

• Ability to exert moderate effort in sedentary to light work, including stooping, kneeling, crouching. Ability to handle, finger and feel. Ability to lift and carry.

• Ability to recognize and identify degrees of similarities and differences between characteristics of colors, forms, sounds, odors, textures etc. associated with objects, materials and ingredients.

• Ability to move and guide material using simple tools.

• Ability to physically respond to a variety of settings to provide services, including office, community locations, private residences, etc.

• Ability to operate a variety of office equipment including personal computer, telephone, etc.

• Ability to operate a motor vehicle.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability, in regard to environmental factors such as temperature variations, noise, disease, and/or dust, to work under moderately safe and comfortable conditions.

• Ability to visit environments with a moderate risk for disease or physical harm.

Green County offers great benefits including vacation, personal days and sick days available upon hire. WI State retirement, health dental and vision insurance, as well as long-term, short-term and life insurance.

Green County is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Human Services Supervisor- Mental Health