Job #2024-00022

King County Library System (KCLS) is looking for an engaging and customer oriented Digital Equity Coordinator. This position reports to the Adult & Community Services Manager and works to develop and coordinate system-wide programs and services for adult patrons that address Digital Equity.

About the Opportunity:

As the Digital Coordinator at KCLS, you will have a unique opportunity to advance the mission of the library system by developing and overseeing system-wide services that address the needs of adult patrons most impacted by digital inequities. The Digital Equity Coordinator represents KCLS and KCLS interests in interactions with area social service agencies, governmental entities, and other relevant organizations.

In this position, you'll get the opportunity to:

Develop programs serving adults that increase knowledge of technology
Write and administer grants
Collaborate with Public Services Librarians throughout King County
Act as a subject matter expert for adult digital literacy

Applicants must attach a current resume and cover letter which addresses why they are interested in the position and how they meet the qualifications listed.

About King County Library System:

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

The King County Library System values diverse perspectives, lived experiences, and cultures. KCLS encourages people of all backgrounds to apply, including BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQ+, individuals with disabilities and veterans. KCLS is committed to the full inclusion of all qualified individuals. As part of this commitment, KCLS will ensure that persons with disabilities and impairments are provided reasonable accommodations when needed to participate in the job application or interview process and/or to perform the essential functions of the position.

To request accommodation, please call 425-369-3224.Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

Advises on development of local services in collaboration with community librarians to support KCLS goals focused on digital equity.
Serves as a resource partner and subject matter expert to communicate and clarify digital equity strategies for librarians and other public services staff.
Supports development of awareness and understanding of the significance of digital equity in library programs and services
Develops and implements digital equity programs and services that support the successful advancement of adult learners through digital literacy, technical support, and internet access and affordability.
Explores, initiates, builds, and maintains partnerships with community and educational organizations that serve adults throughout the county to create digital equity and economic empowerment. Represents KCLS in community partnerships and coordinates partner participation and library staff.
Manages project workflows and supports successful delivery of virtual and in-person services that include one-on-one appointments, classroom instruction, community engagement, and working with volunteers.
Collects and uses data to analyze programs and services with a digital equity lens. Formulates and assesses new service models and opportunities based on current trends and developments in digital equity.
Selects, coaches, develops, and manages performance for assigned staff.

Secondary Duties

Participates in the planning and distribution of promotional materials for programs in specialty areas.
Serves on internal and external committees.
Makes presentations on KCLS Programs and Services
Performs other related duties as assigned.

Education and Experience

The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

A bachelor’s degree in Public Administration, Social Sciences, Education, Digital Instruction or related field,
Three years’ experience planning, implementing, and evaluating multiple modes of access to technology.
Two years’ experience performing outreach to diverse communities and/or building long-term partnerships with community members, agencies, and organizations to coordinate and implement programs and/or projects.
Experience as a manager or education in management principles, preferred.
Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

Excellent project management skills
Well-developed skills with current, consumer-level technology
Experience with the details of public program production.
Demonstrated commitment to community and the values of diversity, equity, and inclusion.
Effective communication skills with diverse populations and team members
Demonstrated skills in the development of teaching materials and instruction.
Ability to build and maintain effective community partnerships.
Skills in developing and administering a program budget. Experience with Grant budgeting, preferred.

Organizational Competencies

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably.Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

Customer Focus

Primarily focused on customer needs, able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Ethics, Values and Judgement

Exercises best judgment, trustworthiness, and professional standards of conduct.Consistently demonstrates organizational values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.

Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas.Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.

Leadership Competencies

Coaching and Counseling

Facilitates the development of other’s knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals. Builds confidence of others.

Managerial Courage

Tactfully provides direct and actionable feedback in a timely manner. Is open and direct but not intimidating.Deals head-on with people and problems even in the most difficult situations.

Job-Specific Competencies

Communicates Effectively

Conveys ideas and information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak and responds appropriately. Seeks influence.

Vision and Strategic Thinking

Supports, promotes, and ensures alignment with the organization’s vision, mission, and values. Holds big picture view while setting priorities, often using breakthrough strategies to find the way forward.

Decision Quality

Makes decisions and solves problems. Can deal adeptly with varied levels of complexity, ambiguity, and risk. Takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crisis situations.

Work Environment

Work is performed in a typical office environment. Work involves some travel, overtime and evening or early morning meetings. Incumbent may be permitted hybrid telework schedule upon request.

Physical Demands
While performing the duties of this job, the employee:

Constantly sits up to 2 hours at a time and seldom/occasionally will stand and walk.
Will occasionally reach up and frequently out with hands and arms to work at desk.
Constantly using hands in conjunction with frequent finger use for keyboarding and 10 key.
Neck rotation may be up to occasional. Is changing tasks depending upon the shift.
Does extensive close work including use of a PC monitor.
Up to occasionally operates foot controls.
Will occasionally lift up to 10 pounds, seldom up to 50 pounds.
Will seldom push/pull carts and wheeled equipment with light force.

King County Library System

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